The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how tehy rated hotel's customer service.

The pie charts give information about the results of the survey of tourists regarding their impression towards the Parkway Hotel's customer aid in 2005 and 2010.

Overall

,

it is clear that

the majority of people only chose the satisfactory rate to assess the customer work in 2005,

whereas

most of the visitors had a better experience and chose a good category for final

judgement

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judgment

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in 2010.

To begin

with, the majority of tourists in 2005 were satisfied with the service provided by the hotel, which accounted for 45%, remaining the highest percentage compared to the other categories.

However

, there were 15-21% of people who gave poor and very poor judgement, which is quite significant in terms of evaluation.

Moreover

, only 5% of people considered the hotel service as excellent in the survey during

this

period.

On the contrary

, there was a huge improvement in terms of the quality of the customer assistance. In 2010, almost 40% of individuals had a good impression of their assistance.

In addition

, there was a dramatic increase in the excellent category, which is quintupled compared to 2005.

Furthermore

, it can be seen that there was a drop in poor and very poor categories, which only accounted for less than a fifth.