IELTS Writing Correction Service /
Writing Samples /
Band 8

You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope. Write a letter to the bank's head office. In your letter: ● explain why you are writing ● express concern about the missing card ● ask them what they intend to do

#bank #receipt #card #envelope #head #office #concern
Dear Sir/Madam, I am writing
this
 letter to inform you that a new debit
card
 was missing from the envelope sent by the bank and I am concerned about it. The primary reason is that I had a savings account in your bank in the Alwal branch since 2017.
Moreover
, I have applied for a new debit
card
 as my current debit
card
 is very near to expiry.
However
, I received an envelope which was toned and when I opened it ,unfortunately,the
card
 was missing.Immediately I called to bank's toll-free number and informed the same but unfortunately, they told me they would not take the complaint on the telephone so asked me to drop a note to the head office explaining the issue.
Therefore
,I would appreciate it if you could investigate
this
 matter with the concerned team whether they have kept the
card
 in the bag.
For instance
,the team might have mistakenly sent my
card
 to another address.
Hence
,requesting you to block the
card
 with immediate effect.I would like to know the process of getting the new
card
. Please give
this
 matter your immediate attention.I look forward to hearing from you. yours faithfully, Rani Pogu
Submitted by rani.reddy2003 on

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coherence cohesion
Ensure each paragraph presents a clear central idea. While the content is generally well-organized, transitions between some ideas could be smoother to enhance coherence.
task achievement
The letter adequately addresses all three tasks but could be enhanced by providing more details about the action you expect the bank to take and any potential implications of the missing card and by avoiding repetition of ideas.
language accuracy
Mind minor grammatical errors and make sure punctuation is correctly used to avoid misunderstandings.
Topic Vocabulary:
  • acknowledge receipt
  • compromised security
  • unauthorized transactions
  • identity theft
  • reissue
  • secure (the account)
  • fraudulent activity
  • account holder
  • security measures
  • customer service
  • follow-up
  • discrepancy
  • escalate the issue
  • trace the delivery
  • account security
  • financial risk
  • confidential
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