You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope. Write a letter to the bank's head office. In your letter: ● explain why you are writing ● express concern about the missing card ● ask them what they intend to do

#bank #receipt #card #envelope #head #office #concern

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Dear Sir/Madam, I am writing

this

letter to inform you that a new debit

card

was missing from the envelope sent by the bank and I am concerned about it. The primary reason is that I had a savings account in your bank in the Alwal branch since 2017.

Moreover

, I have applied for a new debit

card

as my current debit

card

is very near to expiry.

However

, I received an envelope which was toned and when I opened it ,unfortunately,the

card

was missing.Immediately I called to bank's toll-free number and informed the same but unfortunately, they told me they would not take the complaint on the telephone so asked me to drop a note to the head office explaining the issue.

Therefore

,I would appreciate it if you could investigate

this

matter with the concerned team whether they have kept the

card

in the bag.

For instance

,the team might have mistakenly sent my

card

to another address.

Hence

,requesting you to block the

card

with immediate effect.I would like to know the process of getting the new

card

. Please give

this

matter your immediate attention.I look forward to hearing from you. yours faithfully, Rani Pogu

Submitted by rani.reddy2003 on Sun Jan 14 2024

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coherence cohesion

Ensure each paragraph presents a clear central idea. While the content is generally well-organized, transitions between some ideas could be smoother to enhance coherence.

task achievement

The letter adequately addresses all three tasks but could be enhanced by providing more details about the action you expect the bank to take and any potential implications of the missing card and by avoiding repetition of ideas.

language accuracy

Mind minor grammatical errors and make sure punctuation is correctly used to avoid misunderstandings.

6
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

192 words

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Topic Vocabulary:

acknowledge receipt
compromised security
unauthorized transactions
identity theft
reissue
secure (the account)
fraudulent activity
account holder
security measures
customer service
follow-up
discrepancy
escalate the issue
trace the delivery
account security
financial risk
confidential

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