The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant. You should write at least 150 words.

The both

Correct article usage

Both

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given pie charts illustrate the result of a survey about service asking 100 hotel visitors from travellers in Parkway Hotel. The data are available for the 5 years period between 2005 and 2010. There is a breakdown by 5 rate categories. As a distinguishing quality,it can be clearly seen from the graph a good evaluation of the hotel service considerably increased over the whole period of study, from satisfactory to good and excellent. Turning to the first pie chart, can be observed that approximately half of the consumers gave a satisfaction mark, 45%

whereas

the poor and very poor rates came as the second category of rate, 21% and 15% respectively. As it was shown by the chart, individuals who gave excellent comments were only 5% it was twice less than good with 14%. Taking a closer look at the second chart, as can be seen,satisfactory clients dropped to 17%

while

customers with good and excellent marks were the highest three times than in previous research, 39% and 25%.

Consequently

, customers with votes poor and very poor became twice fewer showing only 12% and 4%.