Two weeks ago you bought a radio from a local branch of a well-known chain of shops. It did not work properly. The shop took it back and said they would repair it. You have waited a week and it is still not ready. Write a letter to the shop. In your letter say what has happened and how you feel ask them to explain why there has been a delay ask them to repair the radio very quickly or to supply you with a new radio

Dear sir, I hope
letter finds you in good health. My name is Dhruvil, and I recently purchased a radio from Best Buy with the order number BB123 from the Markham branch. I feel dissatisfied with your service and will elaborate on it below. I purchased a radio from your store two weeks ago, but on the day after purchase, it stopped working. I came back to your store with the radio, and one of your team members asked me to leave it over there for repair. He
promised to give an update within 2 to 3 business days. Unfortunately, there is no response from his side. After that, it's been almost a week now. Can you please justify the delay with a valid reason?
In addition
, please help me with the repair work done as fast as possible. If it's not repairable, kindly supply me a new one, as I am running out of patience now. I hope you will take
matter into consideration and help me at your earliest convenience. Yours faithfully, Dhruvilkumar Patel
Submitted by rushsoni1998 on

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coherence cohesion
Ensure each paragraph is centered around a single idea without digressing to maintain strong coherence and cohesion.
coherence cohesion
Use clear and purposeful paragraphing, utilizing a logical order of ideas (introduction, explanation, request, conclusion).
coherence cohesion
Make sure to include a proper closing salutation (e.g., 'Kind regards' or 'Sincerely') that matches the tone of the letter.
task achievement
Complete the task effectively by covering all aspects: explaining the situation, expressing your feelings, and requesting action, which you did well.
task achievement
Use a formal tone throughout the letter, avoiding any casual language. Ensure the tone of your letter matches the seriousness of the situation.
Topic Vocabulary:
  • malfunctioning
  • inconvenience
  • promptly
  • compensation
  • customer satisfaction
  • reliable
  • favorable resolution
  • essential
  • retail business
  • well-known chain
  • swift resolution
  • personal use
  • disappointment
  • frustration
  • inquiry
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