You lost an item while traveling on a bus. An employee of the bus company assisted you in recovering your lost item. Write a letter to the company manager to thank the employee. In your letter describe what you lost and why it was important to you how the employee helped you find it and explain how you felt after recovering it.

Dear Sir/Madam, I am writing to express my sincere gratitude for the assistance that I recently received from your

bus

driver, David Flinders. The kindness and helpfulness that he demonstrated in helping me recover a lost personal item impressed me a lot.

Last

Friday I took the

bus

from Flagstaff station to Victoria Market station as usual. Upon arrival, I realised that I accidentally left my laptop on the

bus

. I cannot express how anxious I was at that moment as it contained numerous work-related documents that could not

be

Wrong verb form

have been

show examples

recovered had they been lost. Being helpless, I contacted the customer hotline on your website and reported

this

case. Twenty minutes later, I received a call from David, the driver of the

bus

that I took, who told me that he had happened to find the laptop

while

checking the interior of the

bus

arriving at the terminal and had kept it for its owner. I could not be more grateful to hear

this

news. Had it not been for David's carefulness, I would not have been able to avoid potential losses. His kind behaviour is definitely the best note of your notion of "Everything for the customers". I would highly appreciate it if you could help convey my gratitude to him and I look forward to my future trips with your company. Yours sincerely, Changyue Zhou