You recently bought a jacket, but when you got home, you discovered it was damaged. When you took it back to the store, you were told that the merchandise cannot be returned. Write a letter to the store manager. In your letter: Describe the problem with the jacket Explain what happened and what happened when you tried to return it. Say what you would like the manager to do.
Dear Ms Mai,
I hope
this
letter finds you well. I am writing this
letter to express my concern about a recent purchase that I made at your store
and seek your assistance to resolve the issue.
Last
weekend, I bought a jacket
from your shop at a promotional price. I was so excited about the new item and looking forward to wearing it. However
, upon reaching home and taking a close look, I realized that the jacket
had a significant tear in the seam of the left sleeve, making it unwearable.
I promptly returned to your store
the same day and asked for an exchange. I explained the situation to your staff and showed him the damaged jacket
. However
, I was informed that the merchandise cannot be returned due to
the store
’s policy. He also
explained that I should check the product thoroughly before making a purchase.
As a loyal customer of your store
, I kindly request you to authorize an exchange for this
damaged jacket
with another one that is
in proper condition. I am willing to come back to your store
and choose a replacement item at an equal or less value. If an exchange is feasible, I propose the issuance of a voucher for the next purchase.
I am looking forward to hearing from you soon. Thank you for your attention to this
matter.
Kind regards,
Lana NguyenSubmitted by nguyenlyacbd on
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Task Achievement
To improve task achievement, ensure that you explain the situation with detailed evidence and emphasize the emotional or financial impact this experience might have caused. This will make your case stronger and more compelling to the reader.
Coherence & Cohesion
Use a wider range of cohesive devices and linking phrases to improve the flow of ideas between sentences and paragraphs. This will enhance the overall coherence of the letter.
Coherence & Cohesion
Consider incorporating a brief line expressing hope for a positive resolution or willingness to discuss the matter further. This can add a more constructive tone to your conclusion, suggesting a proactive approach to resolving the issue.
Use cohesive linking words accurately and appropriately
Linking words are very important in your essay.
To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.
Almost every sentence in your essay should have a linking word of some sort.
In fact, the only sentences that can omit linking words are your background sentence and thesis.
Linking word examples:
- firstly
- secondly
- thirdly
- in additional
- moreover
- also
- for example
- for instance
- therefore
- however
- although
- even though
- despite