The graphs indicate the source of complaints about the bank of America and the amount of time it takes to have the complaints resolved.

The pie chart illustrates data on the percentage of complaint sources about the Bank of America,

while

the bar graph shows the

time

required to resolve these

complaints

.

Overall

, it is obvious that the majority of

dissatisfactories

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dissatisfactory

dissatisfactory's

came from

public

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the public

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,

while

the longest

time

was spent

to solve

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solving

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complaints

in 2001. Looking into detail, the largest percentage of total

complaints

, 63 per

cent

,

come

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came

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from the public,

while

government agencies accounted for 11 per

cent

.

Furhermore

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Furthermore

,when the rate for out-of-state was 10%, the figure for insurance companies was 2 per

cent

lower than

out of state

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out-of-state

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.What is more,

complaints

originated from media and bank employees made up the same

percent

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per cent

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.(3 per

cent

). With regard to the bar chart,the highest amount of

time

was spent

for

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on

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the solutions of

complaints

in 2001(about 6 months),but in 2000,

this

time

was a month lower than

2001

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in 2001

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.

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Moreover

Morever

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Moreover

, in 2002, the bank used 4 months,but

this

figure increased and reached 5 months in 2003 and did not

fluctuated

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fluctuate

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during

a

Correct article usage

the

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year from 2003 to 2004