You have recently flown to another country on a business trip. You were satisfied with the flight, but didn’t like services at the airport. Write a letter to the airport manager and say – Give your flight details. – Why were you disappointed? – Suggest some improvements to the airport services.
Dear Manager:
This
is Emily Kai who took flight E8372 of Canada Airline from Toronto, Canada to Mexico on Dec 12, last
Friday night. I was annoyed by the treatment I received at the airport.
First of all, I would like to express my appreciation for my experience during the flight as all the crew members were kind and could catering all my needs.
However
, the time I had when I was waiting for the taking off was terribly bad. Since the aeroplane had a delay of about 5 hours, the officers there informed us to wait at the porting gate for further
information and not wander around. They countered the passengers' numbers and names to keep the record. It was like quarantine for us to stay in the same area.
I hope your company can give all the passengers a reasonable solution and apologise for this
decision for our waste of time.
Yours Sincerely,
Emily KaiSubmitted by cathyielts22 on
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Task Achievement
To enhance your letter, consider providing more specific suggestions for improvement. Offering concrete ideas can strengthen your argument and demonstrate a proactive approach to resolving the issue.
Coherence & Cohesion
While your letter is well-organized, ensuring each paragraph transitions smoothly to the next would further improve its coherence. Transitional phrases can help guide the reader through your argument effortlessly.
Greeting and Closing
Your greeting and closing were appropriately formal, fitting the context of a letter to an airport manager nicely.
Logical Structure
The structure of your letter effectively introduced the problem, described your dissatisfaction, and suggested improvements, demonstrating good logical structure.
Single Idea per Paragraph
You kept to a single idea per paragraph, which helps in maintaining a clear and organized letter.
Suitable Writing Tone
Your tone throughout the letter was suitable for its purpose, striking a balance between expressing dissatisfaction and maintaining respect for the recipient.