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Band 7

You recently travelled by train on a long journey and you experienced various problems. Write a letter to the train company’s head office. In your letter, give the details of your journey, including the date, time and where you sat explain the problems that happened and express your dissatisfaction ask about what action will be taken to improve the service

#train #journey #company’s #head #office #date #time #dissatisfaction #action #service
Dear sir, I hope
this
 letter finds you in radiant health and in the best of spirits. I am writing
this
 letter to complain about the problem that I faced during my long trip to Mumbai from Chennai on September 20, 2024, at 8:00 p.m.
Firstly
, I
traveled
Change the spelling
travelled
show examples
 on the 33001 Rajdhani Express
train
, and my coach number and seat number were first class D2 and 35 lower
berth
Change to a plural noun
berths
show examples
, respectively. My PNR number was 25665004.
To begin
 with, when I was on the
train
, I did not get any meals as per my ticket.
However
, I contacted the
train
 staff about my meal, and he told me that he would bring something for me, but later on, he did not show up.
Furthermore
, the washrooms were not clean in first-class coach D2. I had to go to another coach to use the bathroom. It gave me a hard time because it was a long trip. I would like to request that you improve communication between the internal staff of the
train
 to provide better service to customers.
Moreover
, I am
also
 requesting the service department to put a feedback box near the washrooms so anybody can write reviews of existing conditions. I hope you will take swift action regarding
this
 serious matter. I am looking forward to hearing from you.
Your
Correct the word
Yours
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 Sincerely, Avi Bhadiyadra
Submitted by avibhadiyadra on

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Tone
Ensure to maintain a professional tone throughout the letter for proper formality.
Content Enhancement
Consider adding suggestions for improvement or compensation to strengthen your position.
Detail Enhancement
Be specific about how the issues affected you personally to make your complaint more impactful.
Structure
You have clearly structured your letter, with a polite opening and closing, and well-organized paragraphs.
Task Response
Your letter directly addresses the problems faced during the train journey, accurately fulfilling the task's requirements.
Tone
You maintained a respectful and formal tone throughout the letter, which is suitable for the context of writing to a company's head office.

Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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