You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company, In your letter -Describe the problem you had with the tickets -Say why you were unhappy with the staff -Suggest what action the train company should take.

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Dear

sir

Capitalize word

Sir

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madam

Capitalize word

Madam

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, I am writing

this

Linking Words

letter to express my displeasure with

regards

Fix the agreement mistake

regard

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recent

Add an article

the recent

a recent

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purchase of train

tickets

Use synonyms

from your company. Let me explain in more detail.

To begin

Linking Words

, I recently booked 5 train

tickets

Use synonyms

form

Correct your spelling

from

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your company,

transpacific ltd

Correct your spelling

Transpacific Ltd

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. The booking

were

Change the verb form

was

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done

Verb problem

made

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7 days prior to the journey date, which was

17th

Correct article usage

the 17th

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august

Capitalize word

August

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2024. The journey was from Surat to Mumbai. But upon reaching the boarding point the station master informed us that the

tickets

Use synonyms

were invalid as there were changes in booking policies. We felt betrayed hearing

this

Linking Words

Moreover

Linking Words

, upon reaching out to your employees for a possible solution to

this

Linking Words

unfortunate situation we had to face rudeness and unsatisfactory answers. Your workers lacked the basic

etiquettes

Fix the agreement mistake

etiquette

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and no one cared to provide us with appropriate clarification. In light of

this

Linking Words

experience, I urge your company to take immediate

actions

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action

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to rectify

this

Linking Words

situation.

Firstly

Linking Words

, I request a reimbursement for the cost

Change preposition

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the

tickets

Use synonyms

booked.

Secondly

Linking Words

, I suggest you

Fix the infinitive

apply

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train your staff to deal with

such

Linking Words

situation

Fix the agreement mistake

situations

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with professionalism and empathy.

Lastly

Linking Words

, I recommend implementing a better communication system to notify

customer

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customers

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of any changes in ticket policies. I am looking forward to your reply. Yours faithfully, Nirav Patel

niravfb1987Sat Apr 27 2024

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Grammar & Accuracy

Remember to check your letter for minor grammatical mistakes to enhance clarity and professionalism.

Style & Fluency

Consider varying your sentence structures for a more dynamic and engaging flow.

Organization

You've clearly structured your letter, with each paragraph dedicated to a specific aspect of the issue.

Tone

Your tone is appropriately formal and polite, fitting the context of a complaint letter.

Detail & Clarity

Good use of detail to describe your situation which makes your request and suggestions to the train company very convincing.

7
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
16
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 8.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 4.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 4.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

208 words

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