You have just returned from a holiday. You are unhappy with the quality of the hotel you stayed in and want to complain to the travel agency that arranged the holiday. Write a letter to the manager of the travel agency. In your letter, -say about the holiday and where you stayed -mention why you are unhappy about the hotel where you stayed -say what yo would like the travel agency to do
Dear Sir or Madam,
I am reaching out to express my dissatisfaction with the recent experience which I faced with the
hotel
during my trip to Switzerland through your travel agency on 31st January.
In the first place, I ought to mention that it was my boyfriend's birthday and I wanted to surprise him by booking a room
with a beautiful view. One of my friends advised me your agency is one of the best in town. I made the booking with your agency to the Marriot hotel
and your team guaranteed me a room
with a view of the falls. When we arrived at the hotel
there were not any views over the window, as it was visible
only from the back of the hotel
.
In addition
to what I mentioned above I could also
state that the room
's quality was not as described, there was some garbage in the bathroom. In spite of the fact that I warned the worker of the hotel
, he did not take any actions
.
I would like your company to return my half of the money as I had paid $400 for that particular Fix the agreement mistake
action
room
.
I hope the matter will be solved as quickly as possible and look forward to receiving your response letter soon.
Yours faithfully,
Ms ObahSubmitted by ieltsielts81 on
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coherence cohesion
To enhance logical structure, ensure each paragraph flows naturally to the next, with clear connections between your points for an even smoother read.
task achievement
For task achievement, try to provide a little more detail on how the situation affected your holiday experience to fully meet the task requirement.
coherence cohesion
You've effectively used paragraphs to separate your ideas, which aids readability.
task achievement
The formal tone is appropriate for the context of a complaint letter to a business, which is excellent for task achievement.
Structure your letter
A letter needs to be written using a proper format, including the following:
- A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
- The main body (consisting of paragraphs for each part of the letter)
- A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)
When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.
All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.