When you received a device ordered online you discovered that it was damaged. Write a letter to the company. In your letter: • Explain what you ordered and the problem with it; • Tell how important is this purchase to you; • Ask for solutions of the problem. Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear ....,

#device #company #purchase #addresses

Dear Manager, I am writing to you to declare about my failed purchase in your shop. And I want to solve a problem with the device. First of all, I was at your shop in the central shopping centre 2 days ago. Your shop assistant helped me to choose the best phone and

finally

, I bought an absolutely new iPhone 15.

However

, as soon as I got home, I noticed a crack on the top right of the screen. I came to the conclusion that it was not my fault.

Consequently

this

new phone is so precious and expensive for me. I have been saving money for months in order to switch my phone to a better version. And what did I receive?

Moreover

, the young man who sold me the device tried to hide the places where I saw cracks. I think

this

is not fair. For these reasons, I would be so grateful if you could find a solution and change my telephone to another new one. Or, if you do not have the exact model, I want to make a refund. I am truly grateful for any help you can give me and I look forward to receiving your reply. Kseniia Malokhatko

Submitted by ksrnnn on Mon May 06 2024

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writing tone

Try to maintain a consistent formality throughout the letter to make your writing more coherent.

opening clarity

Opening with a clear statement about the purpose of your letter can help immediately clarify your intentions to the reader.

specific request

Including a specific request or proposed solution can strengthen your position and make it easier for the recipient to respond effectively.

task response

Your letter clearly states the issue, why it matters to you, and what you want as a solution.

organizational structure

You organized your points logically, dedicating each paragraph to a specific aspect of the issue.

emotional expression

You adeptly expressed your disappointment, making your letter more persuasive.

The Closing

The style of the letter determine how you have to close it.

Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.

Formal style (To someone you have not met, whose name you don’t know)

Yours faithfully,

Semi-formal (To someone you may or may not have met, whose last name you know)

Yours sincerely,

Informal (To someone you know well, whose first name you know and use)

Best regards,
Warm wishes,

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Essentional vocabulary list for IELTS Writing 7+

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5Linking words
meeting the goal of 7 or more
0Word repetition
meeting the goal of 3 or fewer
0Grammar mistakes
 

7 paragraphs

205 words

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

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Topic Vocabulary:

defective
replacement
customer service
refund
warranty
disappointment
urgently
material defect
manufacturing flaw
proof of purchase
resolution
expedite
parcel
logistics
safeguard
rectify
imperative
correspondence

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The Closing

Essentional vocabulary list for IELTS Writing 7+

Nowadays more people are choosing to live with friends or alone rather than with their families. This trend is likely to have a negative impact on communities. To what extent do you agree or disagree with this opinion?

Nowadays many people travel to foreign countries for pleasure. Some believe this travel has a negative impact on the countries travelled to. To what extent do you agree or disagree?

Over the last few decades, the media has promoted the image of young thin women as being ideal. what problem has this caused? what solution can you suggest to this issue?

You and your friend have both been accepted to a study abroad programme in Paris France

Your workplace does not have a carpark, and it is causing some problems. Write a letter to your manager. In your letter Describe the problems this is causing Explain what benefits a car park would bring to the company Suggest a solution for the car park problem