When you received a device ordered online you discovered that it was damaged. Write a letter to the company. In your letter: • Explain what you ordered and the problem with it; • Tell how important is this purchase to you; • Ask for solutions of the problem. Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear ....,

Dear Manager, I am writing
thins
Correct your spelling
this
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letter to inform you that I recently received a
device
form
Correct your spelling
from
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your company.
However
, I
got
Verb problem
have
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some problems with
this
device
I expect you
could
Wrong verb form
can
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understand
about
Change preposition
apply
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my
problrms
Correct your spelling
problems
and you can take great
step
Fix the agreement mistake
steps
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to solve
this
un ancovenience
Correct word choice
inconvenient
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circumstance. First of all, I
order
Wrong verb form
ordered
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this
tool
due to
I
Correct pronoun usage
my
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interest
with
Change preposition
in
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the advertising
in
Change preposition
on
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the website,
there
Correct pronoun usage
which
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give
Correct subject-verb agreement
gives
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information about the spesifications of the
device
eventually I
make
Wrong verb form
made
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decision
Add an article
the decision
a decision
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to order it.
In addition
, I am
goin
Correct your spelling
going
to give you
explanation
Add an article
an explanation
the explanation
show examples
about the trouble.
Firstly
, when I
open
Wrong verb form
opened
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the
packeging
Correct your spelling
packaging
I found
Correct article usage
a cracked
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cracked
Replace the word
crack
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on the cover of
this
laptop,
along with
this
letter
i
Capitalize word
I
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will
sent
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send
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to you about the
damaged
Replace the word
damage
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.
Moreover
, I felt disappointed with
this
situation
due to
I really need
this
device
to assist me in my exam next week, I expect that you can
create
Verb problem
take
show examples
great
step
Fix the agreement mistake
steps
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to cope
this
Change preposition
with this
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problem. In my
perspective
Add a comma
perspective,
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I want to
returned
Change the verb
return
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this
device
and you can change with the new product from your company.
Thanks
Replace the word
Thank
show examples
you for your nice attention and I am looking forward to hearing from you soon. Best regard, Mr.Fhim
Submitted by patricius.yohanes on

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coherence
Ensure each paragraph has a clear main idea and supporting details.
cohesion
Proofread to correct spelling and grammar errors for greater clarity.
task achievement
Clarify your requests and suggestions for solutions to make your purpose clear.
tone
Use a more formal and precise language appropriate for a letter to a manager.
task achievement
You effectively communicated the main reason for writing – to report a damaged device and seek a solution.
structure
You structured your letter into paragraphs, each addressing a different aspect of the issue.

Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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Topic Vocabulary:
  • defective
  • replacement
  • customer service
  • refund
  • warranty
  • disappointment
  • urgently
  • material defect
  • manufacturing flaw
  • proof of purchase
  • resolution
  • expedite
  • parcel
  • logistics
  • safeguard
  • rectify
  • imperative
  • correspondence
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