IELTS Writing Correction Service
Writing Samples
Band 7

You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter ● describe the problem with the equipment ●explain how this problem is affecting your work ●say what you want the shop or company to do

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Dear Sir, I am writing a letter to inform you about a product that I recently purchased from your shop. It has stopped working, I do not know what is the problem. Let me tell you in detail. The product name is "laptop" of Acer Company. It is in black colour and of medium size. The model number is 20708. I purchased it from your shop on the 22nd of December.
Next
Correct article usage
The next
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 day, it was working properly but suddenly in
evening
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the evening
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, it stopped working. I do not know what the issue is! My husband
also
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 checked it, but could not find any solution. I work from home for a company. So, I purchased
the
Correct article usage
a
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 new laptop.
Due to
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this
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 problem, now I am not able to complete the tasks given by the company. I am really worried about it. I need to get
this
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 problem solved as soon as possible because it's affecting my work. I have the invoice with me and every detail is mentioned there, You can check it, once I get the laptop to your shop. I would like you to replace the item. I hope you will look into
this
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 issue as soon as possible. Thank you very much. Yours Faithfully, Neha

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task achievement
The letter contains all the required information, but providing more specific details about how the laptop's malfunction is affecting your tasks could make your case stronger.
coherence cohesion
While the letter is generally clear and well-organized, separating details about the laptop (model, purchase date, etc.) and the description of the problem into two distinct paragraphs would enhance readability.
greeting and closing
You have successfully included all necessary parts of a formal letter, including a clear greeting and closing.
suitable writing tone
The writing tone is appropriate and professional, which suits the context of a formal complaint letter.
single idea per paragraph
Each paragraph maintains a single idea, aiding in clarity and coherence of the letter.
Topic Vocabulary:
  • malfunctioning
  • error messages
  • troubleshooting
  • productivity
  • affecting
  • equipment
  • brand
  • model
  • repair
  • replacement
  • refund
  • delays
  • critical
  • impacting
  • user manual
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