You purchased a new software program for project management that promised to streamline your workflow but found it to be buggy and inefficient. Write an email to the software company’s support team in about 150-200 words task 1. Your email should include the following things: Specify when and from which platform you bought the software Explain the issues you encountered and how they affected your productivity Ask for a resolution, such as a refund, a fix, or an alternative solution
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Dear Support Team,
I am reaching out to address significant concerns regarding the project management software I purchased on the 5th of February 2024, through your official online store. The software, highly touted for its ability to streamline workflow and enhance productivity, has unfortunately fallen short of these promises
due to
numerous bugs and inefficiencies.
Since the installation, I have encountered multiple issues, including but not limited to frequent crashes, data synchronization errors, and a user interface that is
far from intuitive. These glitches have severely hampered my team’s productivity, leading to delays in project timelines and considerable frustration.
Given the critical nature of these issues and their impact on our operations, I kindly request an immediate resolution. I am open to a few options: a full refund, the provision of an update or patch to rectify these bugs, or the recommendation of an alternative solution within your suite that meets our needs without compromise.
Your prompt and effective response to this
matter is crucial. I look forward to a resolution that will mitigate the inconvenience caused and restore my confidence in your company’s products and customer service.
Sincerely,
[Your Name]Submitted by hassan05.quadri on
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task achievement
Consider adding a brief statement on how quickly you would prefer the resolution to be addressed to give more context to the urgency of your request.
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In the section about the issues you've encountered, briefly elaborating on how each specific issue (crashes, data errors, UI problems) impacts different aspects of your workflow could add more depth.
coherence cohesion
Adding transition words or phrases between the description of problems and request for resolution can further smooth the flow of ideas.
coherence cohesion
The email is very well-structured. It has a clear introduction, body, and conclusion, which makes it easy to follow and understand.
task achievement
The issues encountered and their impact on productivity are well-explained, providing relevant examples that illustrate the problems faced.
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The request for a resolution is clearly outlined, giving the support team multiple options to address the issue, which is an effective approach.
Fully explain your ideas
To get an excellent score in the IELTS Task 2 writing section, one of the easiest and most effective tips is structuring your writing in the most solid format. A great argument essay structure may be divided to four paragraphs, in which comprises of four sentences (excluding the conclusion paragraph, which comprises of three sentences).
For we to consider an essay structure a great one, it should be looking like this:
- Paragraph 1 - Introduction
- Sentence 1 - Background statement
- Sentence 2 - Detailed background statement
- Sentence 3 - Thesis
- Sentence 4 - Outline sentence
- Paragraph 2 - First supporting paragraph
- Sentence 1 - Topic sentence
- Sentence 2 - Example
- Sentence 3 - Discussion
- Sentence 4 - Conclusion
- Paragraph 3 - Second supporting paragraph
- Sentence 1 - Topic sentence
- Sentence 2 - Example
- Sentence 3 - Discussion
- Sentence 4 - Conclusion
- Paragraph 4 - Conclusion
- Sentence 1 - Summary
- Sentence 2 - Restatement of thesis
- Sentence 3 - Prediction or recommendation
Our recommended essay structure above comprises of fifteen (15) sentences, which will make your essay approximately 250 to 275 words.
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