You recently sent some documents by post, but they did not arrive at the destination. Write a letter to the post office manager. In your letter, •give details of the situation •describe the documents •say what action you want the post office to take

Dear Sir or Madam, I am writing to you to draw your attention towards a complaint that two weeks ago I sent some important documents by post to my sister who lives in Exmouth.
However
, she did not receive it as she was expecting on the 15th of May. Let me start by saying that those files are relevant and she is desperately waiting for
this
because she needs to apply for a tourist visa in Thailand next week. I know
this
is a complicated situation for your company because of your reputation as one of the most recognized companies in the country. As I mentioned by phone, on the envelope there is her passport and
also
a bank statement.
Otherwise
, if you can not find them soon, she will not be able to travel outside as she planned years ago. I hope you will take
this
into account in order to track the documents and locate them, and please do not hesitate to contact me to discuss
further
. Yours faithfully, Claudia Patino.
Submitted by klaudia2301 on

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task achievement
Try to be more specific about the details of the lost documents, such as the exact date they were sent and any tracking information, if available.
coherence cohesion
Avoid repeating similar ideas, such as mentioning your sister's need for the documents in multiple sentences. This can help minimize redundancy and enhance clarity.
task achievement
The letter effectively communicates the urgency of the situation and provides clear reasons why the documents are important.
coherence cohesion
The paragraphs are logically structured and flow well, making it easy for the reader to follow the narrative.
coherence cohesion
The greeting and closing of the letter are appropriate and add to the formal tone.

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Topic Vocabulary:
  • postal service
  • registered mail
  • tracking number
  • envelope
  • urgent
  • confidential
  • compensation
  • investigation
  • documentation
  • destination
  • customer service
  • resolution
  • discrepancy
  • correspondence
  • delivery
  • timeline
  • claim
  • follow-up
  • liability
  • accountability
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