You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter - describe the problem you had with the tickets - say why were unhappy with the staff - suggest what action the train company should take

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Dear Sir/Madam, I am writing a letter to inform you regarding the inconvenience caused to me as mentioned below. My

tickets

Use synonyms

were bought from a local company which is your authorized agent. They sold the

tickets

Use synonyms

for a trip to Zurich. It was already stamped by the Train company,

however

Linking Words

due to

Linking Words

the non-visibility of the barcode, the station

staff

Use synonyms

did not allow us to board the train. I was really upset and requested senior

staff

Use synonyms

to understand the situation but they were not ready to listen to us. We requested them to call a local agent to verify the

tickets

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, but, the

staff

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did not even bother to hear and told us to bring new

tickets

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with visible barcodes. In view of the above , I would like to inform you to develop a system where online

tickets

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can be considered. Nowadays, the print

tickets

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are outdated and no one uses them.

Moreover

Linking Words

, some training is required for your senior

staff

Use synonyms

to deal nicely with customers as a part of good hospitality. I am looking forward to hearing from you with proper resolutions. Yours faithfully, Rob John.

ahvSun May 26 2024

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logical structure

Ensure that each paragraph covers a distinct point to improve clarity.

suitable writing tone

Try to avoid repetition and maintain a more formal tone consistently.

complete response

The problem with the tickets has been clearly described.

greeting and closing

The letter opens and closes with appropriate formal greetings.

3
Linking words
meeting the goal of 7 or more
2
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 7.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

188 words

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Topic Vocabulary:

disappointed
inconvenience
frustrated
incompetent
unhelpful
inconsiderate
ruined
compensation
refund
apology
reimbursement
improvement

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