You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter • describe the problem you had with the tickets • say why you were unhappy with the staff • suggest what action the train company should take

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Dear Sir and Madam, I am Mary Johnson, a customer who chose to

this

Linking Words

public transit to start my journey. Unfortunately, I am writing to express my dissatisfaction with the service I received and the negative attitude you treated me

last

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week. I had purchased three one-way train tickets online and when my family and I were ready to get on board, we were told these three tickets were invalid, which confused us. I explained all the details to one of the staff who was on the platform;

however

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, he was reluctant to help us and did not tell us what we could do

next,

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or even transfer us to another department. His name is Benjamin North, I remembered, and his performance did not display any professionalism and kindness. I believe there is room for improvement in

this

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unexpected event process. I would like to give some suggestions if you don't mind.

Firstly

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, improving practical education and training, especially for urgent conditions and irregular things.

Secondly

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, printing a brief and easy-carried booklet for each staff may face customers and deal with customer's unsatisfaction.

Additionally

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, I hope you can address

this

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issue promptly and find a suitable resolution. I hope we can resolve

this

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matter promptly and amicably. Sincerely, Mary Johnson

aa0963178783Mon Jun 17 2024

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task achievement

You should provide a bit more detail about why the tickets were deemed invalid. This will make your problem description clearer.

coherence cohesion

Try to use a more varied sentence structure to make your writing more engaging.

task achievement

You have clearly described the problem you encountered with the tickets.

task achievement

The suggestions you offered are practical and well-thought-out.

coherence cohesion

Your paragraphs follow a logical structure and flow well from one idea to the next.

coherence cohesion

You used appropriate greetings and closings.

coherence cohesion

Each paragraph focuses on a single idea, making your points clear and easy to follow.

7
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meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

210 words

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Topic Vocabulary:

disappointed
inconvenience
frustrated
incompetent
unhelpful
inconsiderate
ruined
compensation
refund
apology
reimbursement
improvement

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