You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter • describe the problem you had with the tickets • say why you were unhappy with the staff • suggest what action the train company should take

Dear Sir and Madam, I am Mary Johnson, a customer who chose to

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public transit to start my journey. Unfortunately, I am writing to express my dissatisfaction with the service I received and the negative attitude you treated me

last

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week. I had purchased three one-way train tickets online and when my family and I were ready to get on board, we were told these three tickets were invalid, which confused us. I explained all the details to one of the staff who was on the platform;

however

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, he was reluctant to help us and did not tell us what we could do

next,

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or even transfer us to another department. His name is Benjamin North, I remembered, and his performance did not display any professionalism and kindness. I believe there is room for improvement in

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unexpected event process. I would like to give some suggestions if you don't mind.

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, improving practical education and training, especially for urgent conditions and irregular things.

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, printing a brief and easy-carried booklet for each staff may face customers and deal with customer's unsatisfaction.

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, I hope you can address

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issue promptly and find a suitable resolution. I hope we can resolve

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matter promptly and amicably. Sincerely, Mary Johnson