You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter describe the problem you had with the tickets say why you were unhappy with the staff suggest what action the train company should take

Dear Sir or Madam, I am writing in connection with a

problem

I had with the journey on 21 May. In the beginning, I bought some train tickets for a journey online, from the White Station website, before I arrived at the station.

Although

I had checked the price, the time and the passenger's identification, the train staff did not allow me to use my tickets.

Moreover

, They did not address

this

problem

. So I was unhappy with the staff. To explain more, when I asked about a central office to manage that situation, None of the staff did not answer my question.

In addition

, They did not tell us about the details of

this

problem

.

Last

but not least, I suggest that you send a letter and explain the reason for my

problem

.

Moreover

, I expect you to refund the payment and provide me with a new ticket. I look forward to receiving a message from you. Yours sincerely, Mahshid Kargar