You have bought a new laptop computer and in a few days of purchase discovered a major flaw. Write a letter to the company. In your letter – introduce yourself – explain the situation – say what action you would like to company to take.

Dear sir, I ordered a new Dell laptop from your company via your online E-commerce store
last
week Thursday. At
first,
I was excited to have received my order,
however
, after a few days of using the system, I noticed it
wasn
'
t
working appropriately and optimally. The issue I had with it
initially
was that the wireless device
wasn
'
t
working effectively. I couldn'
t
connect with my mobile mifi and other gadgets.
Therefore
, I
wasn
'
t
able to use the internet on it.
Also
, the selfie camera
wasn
'
t
clear enough, as against the
32 megapixel
Add a hyphen
32-megapixel
show examples
camera specification I saw online. Meanwhile, the picture of it on your Instagram page matches with the features I wanted, so, I believe
this
should be the manufacturer's error. As a solution, and because I like the design of the computer, I would appreciate a replacement free of charge.
Otherwise
, I would request a complete refund if I don'
t
get a response within a week, and I would not hesitate to inform PayPal about the transaction issue. Thanks for your understanding and I look forward to hearing from you. Yours faithfully, Moses.
Submitted by peteromisakin on

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completion of response
Consider giving specific details such as the laptop model and order number to make it easier for the company to identify your purchase.
coherence
Use linkers such as 'Firstly' and 'Secondly' to organize the list of issues you encountered more clearly.
suitable tone
The tone of the letter is polite and suitable for a complaint letter.
single idea per paragraph
Each paragraph focuses on a single idea, making the letter easy to follow.
logical structure
The structure of the letter is logically organized from introduction, explanation of the problem, to suggesting a solution.
greeting and closing
The greeting and closing are appropriate and add to the overall formality of the letter.
Topic Vocabulary:
  • flaw
  • purchase date
  • troubleshooting steps
  • affecting
  • repair
  • replacement
  • refund
  • contact information
  • follow-up
  • model
  • issue
  • malfunction
  • defective
  • customer service
  • warranty
  • inconvenience
  • resolution
  • immediate action
  • sincerely
  • regards
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