IELTS Writing Correction Service /
Writing Samples /
Band 5

You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item: - give details about the order you made - explain what was wrong with the item -tell the company what you want them to do about it

#item #company #-tell
Dear, manager Before, I want to say thank you, for your express delivery process. But I have a
complain
Replace the word
complaint
show examples
 about
that
Correct determiner usage
the
show examples
 items, which you sent me.
Actually
Add a comma
Actually,
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 I was glad, to receive
so
Correct pronoun usage
it so
show examples
 fast.
Because my
Correct word choice
My
show examples
 order confirmation was just on Monday, and I
had
Unnecessary verb
apply
show examples
received
after
Correct pronoun usage
it after
show examples
 two days for free shipping. I did order a bestseller
books
package
 for
not
Correct your spelling
no
show examples
 less price. Unfortunately, after I unpackaged them I have disappointed to
saw
Wrong verb form
see
show examples
 my order. In view
on
Change preposition
of
show examples
 the fact, the book missed out of
package
.
In the
Change preposition
The
show examples
 your website posted about the bestseller
books
package
's price
230USD
Change preposition
of 230USD
show examples
, and every
package
 comes
ten
Change preposition
with ten
show examples
 storybooks. But it
hasn't
Verb problem
isn't
show examples
 that, at least two
books
missed
Add a missing verb
were missed
show examples
,
Also
 some
books
 were used.
Therefore
 what I
sould
Correct your spelling
should
could
would
 do it? Is it possible
refund
Fix the infinitive
to refund
show examples
 it after unpackage? Could you tell the seller company
.
Change the punctuation
?
show examples
 I want to buy a new
package
with
Change preposition
apply
show examples
full
Change the adjective
fully
show examples
 wrapped, Or I request them
refund
Add the particle
to refund
show examples
 my money. I hope you,
I
Correct pronoun usage
apply
show examples
can help me. Please.
Submitted by nbogey777 on

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coherence and cohesion
Try to organize your ideas more clearly and ensure that each paragraph deals with a single idea. This will improve coherence and cohesion.
task achievement
Re-read your letter to correct grammatical errors and awkward phrasing. This will enhance the clarity of your message and improve task achievement.
suitable writing tone
A polite and respectful tone was maintained throughout the letter.
task achievement
All points mentioned in the task (details of the order, what was wrong, and what you want the company to do) were adequately addressed.

The Closing

The style of the letter determine how you have to close it.

Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.

Formal style (To someone you have not met, whose name you don’t know)

  • Yours faithfully,

Semi-formal (To someone you may or may not have met, whose last name you know)

  • Yours sincerely,

Informal (To someone you know well, whose first name you know and use)

  • Best regards,
  • Warm wishes,

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

Topic Vocabulary:
  • faulty
  • dissatisfied
  • rectify
  • refund
  • replacement
  • defective
  • customer service
  • resolve
  • item description
  • online transaction
  • discrepancy
  • compensation
  • order number
  • acknowledgement
  • customer satisfaction
  • prompt action
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