You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item: - give details about the order you made - explain what was wrong with the item -tell the company what you want them to do about it

#item #company #-tell

Dear Sir or Madam, I am writing to express my dissatisfaction with an item which I bought on an online platform of your shop. I am Judy Huang and purchased a black belt on the 4th of July.

However

, the

overall

purchasing process was great until the item was delivered.

Firstly

, when I opened up the packaging, the tag label was not stuck to the belt, which was the first thing that I was confused about.

Secondly

, there was a strip on the belt buckle, and it seemed like a defective product.

However

, it was supposed to be well-packaged and provided as good as new.

Additionally

, there should be room for improvement

overall

quality of the product. If you could send a replacement, it would be gratefully appreciated. Or if I could apply a complaint form to ask for a refund.

Besides

, it is advisable that your shop should consider how to get an improvement by levelling up the quality of the products

Remove the comma

apply

show examples

and checking the whole purchasing process. I look forward to hearing from your prompt response. If you need

further

information about the item, please tell me at any time. Your Faithful, Judy Huang

Submitted by aa0963178783 on Tue Jul 16 2024

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task achievement

You have covered all the points required by the task effectively. However, make sure to provide more specific details regarding your complaint about the belt to create a stronger impact.

coherence cohesion

Try to ensure that each paragraph has a single clear focus to improve clarity and flow. For example, separating the issues with the item into different paragraphs could help.

task achievement

The tone of the letter is polite and formal, which is suitable for this type of correspondence.

coherence cohesion

The greeting and closing are both appropriate and well-executed.

coherence cohesion

The letter is generally well-structured and easy to follow, which helps to maintain the reader's attention.

The Closing

The style of the letter determine how you have to close it.

Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.

Formal style (To someone you have not met, whose name you don’t know)

Yours faithfully,

Semi-formal (To someone you may or may not have met, whose last name you know)

Yours sincerely,

Informal (To someone you know well, whose first name you know and use)

Best regards,
Warm wishes,

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7Linking words
meeting the goal of 7 or more
0Word repetition
meeting the goal of 3 or fewer
1Grammar mistakes
 

7 paragraphs

196 words

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 8.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 8.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

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Topic Vocabulary:

faulty
dissatisfied
rectify
refund
replacement
defective
customer service
resolve
item description
online transaction
discrepancy
compensation
order number
acknowledgement
customer satisfaction
prompt action

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You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item: - give details about the order you made - explain what was wrong with the item -tell the company what you want them to do about it

The Closing

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