The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

The pie charts illustrate the comparison of the

result

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results

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a

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of a

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survey which asked people who visited the Parkway Hotel how they evaluated the

hotel’s

customer

service

in 2005 and 2010. It is clearly observed that in 2005 most visitors were satisfied

for

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with

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the

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customer

service

,

whereas

in 2010 feel good and excellent were the highest proportion. In detail, in 2005, only 5 per cent of guests were satisfied by the

hotel’s

service

,

while

this

figure increased by 23% in 2010.

In addition

, these figures for rating customer

service

as very poor and poor stood at 21% and 15% respectively in 2005.

By contrast

, in 2010, the proportion of people who answered the

questionnair

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questionnaire

as poor and very poor to the

hotel’s

service

declined

at

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12% and less than one in twenty.

However

, nearly a fifth of visitors were happy to visit the Parkway Hotel in 2005. Conservely, in 2010 the percentage of satisfaction among individuals rose by a quarter.

Also

, in 2005, less than half of visitors rated satisfactory to the

hotel’s

services,

whereas

that of 2010 was lower at 17%.