You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In you letter - describe the problem you had with the tickets - say why you were unhappy with staff - suggest what action the train company should take

Dear Sir, I suffered significant inconvenience because of your ticker reservation system and your onsite staff. I am writing to complain about

this

issue

and inform you in detail.

Last

week, went to the train station to ride on your company’s train which visit to New York.

However

, I heard that my ticket was not available from your staff. He told me that

this

reservation-related

issue

occurred two months ago, and your company already recognized and solved

this

problem. And he

also

said that your company noticed to all clients about

this

issue

.

However

, I have not heard any notification about

this

, since I bought the ticket.

Therefore

, I formally asked about a refund for your employee.

However

, he did not restore my fare and treated me with bad unkindness, like a black consumer. I was significantly surprised by

this

happening.

This

is because

,

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the

issue

was not my fault. It was completely your train reservation system’s problem. I request to refund of my ticket fees and your employee’s genuine apology. If I do not receive your response by

this

Friday, I will accuse

this

issue

of the police force. Yours sincerely, Minwoo Chun