You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In you letter - describe the problem you had with the tickets - say why you were unhappy with staff - suggest what action the train company should take
Dear Sir,
I suffered significant inconvenience because of your ticker reservation system and your onsite staff. I am writing to complain about
this
issue
and inform you in detail.
Last
week, went to the train station to ride on your company’s train which visit to New York. However
, I heard that my ticket was not available from your staff. He told me that this
reservation-related issue
occurred two months ago, and your company already recognized and solved this
problem. And he also
said that your company noticed to all clients about this
issue
. However
, I have not heard any notification about this
, since I bought the ticket.
Therefore
, I formally asked about a refund for your employee. However
, he did not restore my fare and treated me with bad unkindness, like a black consumer. I was significantly surprised by this
happening. This
is because,
the Remove the comma
apply
issue
was not my fault. It was completely your train reservation system’s problem.
I request to refund of my ticket fees and your employee’s genuine apology. If I do not receive your response by this
Friday, I will accuse this
issue
of the police force.
Yours sincerely,
Minwoo ChunSubmitted by cmw9101 on
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suitable writing tone
Ensure that you maintain a consistent tone, especially when addressing formal complaints. Avoid phrases that might be considered aggressive, such as threatening to involve the police force.
logical structure
Try to logically structure your points, ensuring that each paragraph focuses on a single main idea. This will make your letter clearer and more effective.
complete response
You provided a clear description of the problem with the tickets and your experience with the staff. This gives a complete picture to the train company.
greeting and closing
Your letter starts with a polite greeting and ends with a courteous closing, which is essential in formal correspondence.
Use cohesive linking words accurately and appropriately
Linking words are very important in your essay.
To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.
Almost every sentence in your essay should have a linking word of some sort.
In fact, the only sentences that can omit linking words are your background sentence and thesis.
Linking word examples:
- firstly
- secondly
- thirdly
- in additional
- moreover
- also
- for example
- for instance
- therefore
- however
- although
- even though
- despite