You recently stayed at a hotel conference with your company and there were several problems with your room. Write to the hotel management to complain. Include • Where you stayed • What the problems were • How they can fix your complaint.

I want to write a complaint about the
room
to the hotel manager. I came to England for a company conference and stayed in a hotel as I did not have my own home. I was staying in the most prestigious and luxurious hotel in England. I settled in a
room
here. I was told that you have been placed in one of our best rooms. But I saw that the conditions here are not sufficient. Maybe I am the only one with a problem in my
room
. But there are not as many amenities as I would like.
For example
, the maids can not provide good service and
this
room
has no TV and has an uncomfortable bed. Sorry, but I had to complain about
this
. Please give me a
room
with a good bed, TV and all
amenities
Correct article usage
the amenities
show examples
.
In addition
, the servants should
also
provide good customer service.
Your
Correct the word
Yours
show examples
faithfully Qobiljonova Kamola
Submitted by omondavlat91 on

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task achievement
Add specific details about the hotel and conference to provide a clearer context.
coherence and cohesion
Make sure each paragraph has a single, focused idea to improve coherence.
coherence and cohesion
The letter has a clear introduction, body, and closing.
task achievement
The writing tone is mostly appropriate for a formal complaint letter.

The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

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Topic Vocabulary:
  • conference: a formal meeting for discussion
  • amenities: useful features or facilities
  • maintenance: the process of preserving a condition or situation
  • gratitude: the quality of being thankful
  • viable: capable of working successfully
  • refund: pay back (money), typically to a customer who is not satisfied with goods or services bought
  • complementary: combining in such a way as to enhance or emphasize the qualities of each other or another
  • discomfort: a state of unease or hardship
  • impact: have a strong effect on someone or something
  • resolve: settle or find a solution to a problem
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