You recently stayed at a hotel for a conference with your company and there were several problems with your room. Write to the hotel management to complain. Include • where you stayed • what the problems were • how they can fix it complaints
I'm writing to express my dissatisfaction with my
resent
stay at your hotel during a conference with my company. I stayed 46 from 6 Mart to 10 Mart and encountered several problems that greatly affected my experience.
Correct your spelling
recent
Firstly
, open
entering the room, I immediately notices a foul odor emanating from the bathroom. Correct your spelling
upon
The
persisted throughout my entire stay, making it difficult to feel comfortable in my room. Correct your spelling
They
Additionally
, the air conditioning unit was loudly
and seemed to be malfunctioning, as it didn't cool the room adequately despite being set to the lowest temperature.
I trust that you will take my feedback into consideration and Change the word
loud
mak
the necessary improvements to avoid similar issues in the future. Thank you for Correct your spelling
make
attention
to Correct pronoun usage
your attention
this
matter and I look forward to a more positive experience during my text visit at
your hotel.
Sincerely,
ShabnamChange preposition
to
Submitted by omondavlat91 on
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Task Achievement
In the task response area, make sure to mention specific information such as the name of the hotel and your room number. This adds detail to your complaint and gives the management a clearer context.
Coherence and Cohesion
There are some typographical errors such as 'resent' instead of 'recent', 'Mart' instead of 'March', 'open' instead of 'upon', 'notices' instead of 'noticed', 'loudly' instead of 'loud', and 'mak' instead of 'make'. Correcting these would improve coherence and reduce distractions for the reader.
Coherence and Cohesion
Although your letter is logically structured, ensure that each paragraph addresses a single idea thoroughly, such as the problems with the room and the suggested solutions. This will enhance clarity.
Suitable Writing Tone
The tone of the letter is suitably formal and polite, which is appropriate for a complaint letter.
Greeting and Closing
The letter includes a greeting and closing, which demonstrates an understanding of the formal letter structure.
The Greeting
Depending on the style and aim of the letter, you will need to adapt your greeting.
Always start an informal letter in the ways:
- Dear + name
- Hi / Hello + name
‘Dear...’ is more appropriate, so stick with this.
For a formal letter there are two options for the greeting:
- Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
- Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.
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