IELTS Writing Correction Service /
Writing Samples /
Band 5

You bought a TV a week ago but when you got home you discovered it didn't work properly. You called customer service to report the problem but you have not yet received help. Write a letter to the company and in your letter: • introduce yourself • explain the problem • and state what action you would like from the company.

#tv #week #home #work #customer #service #report #company #action
Dear Sir or Madam! I'm writing
this
 letter to complain about the
TV
 that bought from your store. My name is Shabnam . I'm your regular customer. I have been purchasing and
survices
Correct your spelling
services
 from your company for a little time. I'm always satisfied with your products.
However
, I recently bought
TV
Add an article
a TV
the TV
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 from your store. When I got back home and worked it
but
Correct word choice
apply
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I found that the
TV
 wasn't functioning at all. The screen of the
TV
 was blank and it
has
Wrong verb form
had
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 numerous scratches which seemed like it
has
Wrong verb form
had
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 been rigorously used before. I immediately called the customer service to report
this
 problem. Unfortunately, it has been 2 weeks already and my issue
isn't
Verb problem
hasn't
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 still resolved.I called
customer
Correct article usage
the customer
show examples
 again but they blocked me. I would like replaced by another new
TV
. I look forward to hearing back from you. Yours faithfully Shabnam!
Submitted by omondavlat91 on

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task achievement
Ensure all details are complete in the introduction. For example: 'My name is Shabnam and I have been a regular customer of your store for a long time.'
task achievement
It's essential to clearly describe specific actions you want from the company, such as a refund or an exchange, and provide a timeline for the resolution.
task achievement
The letter has a respectful and formal tone suitable for a complaint letter.
coherence and cohesion
The structure of the letter is clear, with each paragraph dedicated to a specific point: introduction, explanation of the problem, and requested action.
coherence and cohesion
The greeting and closing are appropriately used and the tone remains polite and professional throughout.

Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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