Two weeks ago you bought a radio from a local branch of a well-known chain of shops. It did not work properly. The shop took it back and said they would repair it. You have waited a week and it is still not ready. Write a letter to the shop. In your letter say what has happened and how you feel ask them to explain why there has been a delay ask them to repair the radio very quickly or to supply you with a new radio You should write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

Dear Sir or Madam, I hope

this

message finds you well. I am writing to follow up on a radio I purchased from your store two weeks ago, which has not been functioning properly. On August 1st, I bought the MX300 model, and shortly after, I encountered issues with its Bluetooth connectivity. I contacted your customer service, and a representative collected the radio two days later, assuring me it would be repaired promptly.

However

, it has now been a week, and I still have not received any updates regarding the repair status. I must express my disappointment with

this

experience, as I had higher expectations for the service quality from a reputable chain like yours.

This

delay has adversely affected my work as a musician, where reliable equipment is essential. Considering that a week should suffice for a diagnosis and repair, I would appreciate an explanation for the delay.

Lastly

, I kindly request that you expedite the repair of my radio or, if it cannot be fixed promptly, provide a replacement. Thank you for your attention to

this

matter. Yours faithfully, John Pitt