The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarize the information by selecting and reporting the main features, and make comparisons where relevant.

The pie charts compare the survey feedback on the

service

from consumers who visited the Parkway Hotel in 2005 and 2010.

It is clear that

the

overall

responses to the hotel changed significantly over the five-year period. In 2005, the majority of visitors considered Parkway’s

service

to be satisfactory or poor. By 2010,

however

, the hotel received predominantly positive ratings, with many guests rating the

service

as excellent or good. In 2005, only 5% of guests rated the

service

as excellent, making it the smallest category.

Additionally

, no more than 15% of visitors rated the hotel’s customer

service

as good. Five years later, the share of excellent ratings had increased substantially, rising by 23% to reach 28%,

while

the proportion of good ratings saw an even greater rise, growing from 14% to 39%. Correspondingly, fewer visitors described Parkway’s

service

as satisfactory, poor, or very poor in 2010. In 2005, over 35% of guests provided feedback indicating that the

service

was either poor or very poor.

Furthermore

, 45% of consumers felt that the

service

they received was merely satisfactory. By 2010, guest opinions had shifted considerably, with only 17%, 12%, and 4% of consumers, respectively, describing the hotel’s

service

as satisfactory, poor, or very poor.