You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no-one has replied to your complaint. Write a letter to the taxi company. In your letter say why you are writing and how you feel explain what happened tell them what you would like them to do.
To the head office of AMILY Taxi Company,
I am writing to you to complain about a trip I had two weeks ago with one of your drivers. the vehicle number is A452. I would like to elaborate on the problem I faced on that trip.
On the fifth of
this
May, I booked a taxi to take me to the airport as my flight will be at 10am, However
, as was suggested by customer service the cab was supposed to be in front of my home at 6 am to avoid any traffic and to be in the airport two hours earlier as it will known. Actually, the driver arrived 30 minutes after the appointment. Instead
of being sorry for his lateness, he was acting aggressively, his voice tone was not polite at all as if I was late not him. As a result
of this
delay we faced a traffic jam as we could not avoid the rush hour and I reached the airport 40 minutes before the flight off. I was extremely nervous all the way until I caught the flight.
Therefore
, I decided to write to you directly as my previous two complaints were ignored by your customer service department. Although
I asked them to reply to the second email, I got no answer at all. Such
behaviour, from my point of view, will cost you a big loss of loyal customers and will diametrically affect the company's reputation. The driver should be informed of the company policy again because what he did is not acceptable at all.
Your loyal customer,
Anne.MallySubmitted by nawartomry on
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grammar
Ensure that you proofread your letter for minor grammatical errors and typos to enhance clarity. For instance, 'it's well known' would be more appropriate than 'it will known.'
clarity
To improve clarity, you might want to break down longer sentences. For example, 'I was extremely nervous all the way until I caught the flight' could be 'I was extremely nervous throughout the journey, but fortunately, I managed to catch the flight.'
structure
The letter has a clear and logical structure, progressing smoothly from the introduction to the detailed explanation of the issue, and concluding with a request for action.
task achievement
You provided a detailed account of the incident, which helps in creating a strong case for your complaint.
tone
The tone of the letter is appropriate for a formal complaint, expressing frustration but maintaining politeness.
paragraphing
Each paragraph focuses on a single idea, which improves readability.
The Greeting
Depending on the style and aim of the letter, you will need to adapt your greeting.
Always start an informal letter in the ways:
- Dear + name
- Hi / Hello + name
‘Dear...’ is more appropriate, so stick with this.
For a formal letter there are two options for the greeting:
- Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
- Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.
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