You recently bought a toy from a company online. When the toy was delivered, you found some problems with it. Write a letter to the company manager. In your letter: -Describe the toy -Explain the problems with it -Tell the manager what you would like her/him to do

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Dear Sir, Hope you are well. I placed an order for a remote-controlled truck for my teenage son a few days back which was delivered yesterday, August 21st. The truck and its remote both use rechargeable lithium-ion batteries.
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, a user manual with instructions on operating the
toy
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was provided in the package. Per the description on your website, the
toy
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also
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has a 1-year warranty from the date of purchase. When my son put the supplied batteries in and tried to operate the
toy
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, neither the truck nor the remote functioned. We
also
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tried to troubleshoot the problem. We first tried charging both batteries for a few hours but that did not work. We
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tried operating the
toy
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with all cables attached but that did not work either. Please repair the issues with the
toy
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or provide a replacement. If either is not possible, please refund the amount paid for the order and
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provide a prepaid shipping label so I can ship it back to you. Thanks for your time and I look forward to your prompt response on
this
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matter.
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, I have attached the invoice for your reference and included my contact details below. Yours sincerely, Nakulesh
Submitted by nakuleshj1998 on

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coherence cohesion
Consider breaking down some longer sentences to enhance readability. For example, the sentence starting with 'We first tried charging both batteries...' can be split for clarity.
greeting and closing
Clear and polite greeting and closing, setting a respectful tone.
complete response
The letter provides a complete and detailed description of the toy and its problems, fulfilling the task requirements.
suitable writing tone
The writing tone is very suitable for a formal complaint letter, maintaining politeness throughout.

Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

  • firstly
  • secondly
  • thirdly
  • in additional
  • moreover
  • also
  • for example
  • for instance
  • therefore
  • however
  • although
  • even though
  • despite

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