You recently bought a toy from a company online. When the toy was delivered, you found some problems with it. Write a letter to the company manager. In your letter: -Describe the toy -Explain the problems with it -Tell the manager what you would like her/him to do
Dear Sir,
Hope you are well. I placed an order for a remote-controlled truck for my teenage son a few days back which was delivered yesterday, August 21st. The truck and its remote both use rechargeable lithium-ion batteries.
Additionally
, a user manual with instructions on operating the toy
was provided in the package. Per the description on your website, the toy
also
has a 1-year warranty from the date of purchase.
When my son put the supplied batteries in and tried to operate the toy
, neither the truck nor the remote functioned. We also
tried to troubleshoot the problem. We first tried charging both batteries for a few hours but that did not work. We also
tried operating the toy
with all cables attached but that did not work either.
Please repair the issues with the toy
or provide a replacement. If either is not possible, please refund the amount paid for the order and also
provide a prepaid shipping label so I can ship it back to you.
Thanks for your time and I look forward to your prompt response on this
matter. Also
, I have attached the invoice for your reference and included my contact details below.
Yours sincerely,
NakuleshSubmitted by nakuleshj1998 on
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coherence cohesion
Consider breaking down some longer sentences to enhance readability. For example, the sentence starting with 'We first tried charging both batteries...' can be split for clarity.
greeting and closing
Clear and polite greeting and closing, setting a respectful tone.
complete response
The letter provides a complete and detailed description of the toy and its problems, fulfilling the task requirements.
suitable writing tone
The writing tone is very suitable for a formal complaint letter, maintaining politeness throughout.
Use cohesive linking words accurately and appropriately
Linking words are very important in your essay.
To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.
Almost every sentence in your essay should have a linking word of some sort.
In fact, the only sentences that can omit linking words are your background sentence and thesis.
Linking word examples:
- firstly
- secondly
- thirdly
- in additional
- moreover
- also
- for example
- for instance
- therefore
- however
- although
- even though
- despite
Essentional vocabulary list for IELTS Writing 7+
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