WRITING TASK 1 You should spend about 20 minutes on this task. The charts below show the information about a US bus company between 1999 and 2003.  Summarise the information by selecting and reporting the main features, and make comparisons where relevant.  Write at least 150 words.

The pie charts compare the punctual

rate

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of buses arriving between actual

performance

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and target

performance

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and illustrate the figures for passengers’ complaints from 1999 to 2003. It is evident that the target

performance

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of buses arriving on time gradually dropped during the period

while

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the actual

performance

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saw a fluctuation and

finally

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returned next to 80% in 2003. Apart from that, the complaints number presented an upward trend from 1999 to 2003. Looking at the information in more detail, in 1999, the actual

performance

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of buses arriving on time was similar to the predicted one (around 80%). During the period from 2001 to 2002,the actual punctual

rate

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shared almost the same percentage (next to 40%), followed by the figure in 2000 (about 30% ),

while

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the target

rate

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remained steady at around 40% from 2000 to 2003. 2003 witnessed a sharp rise in the actual

rate

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(almost 78%), which presented the hugest gap between the actual

rate

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and the predicted

rate

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.

Additionally

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, we can see from the second pie chart, that the number of complaints indicated an increasing trend throughout the five years.

Overall

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, the number rose from 60 in 1999 to 120 in 2003.