You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter describe the problem you had with the tickets say why you were unhappy with the staff suggest what action the train company should take

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Dear Sir/Madam, I am writing to express my deep dissatisfaction with the service I received during my recent experience with your company, which unfortunately prevented me from attending my sister’s wedding. I had purchased a train

ticket

Use synonyms

to London two weeks in advance, hoping to surprise my sister by being present at her ceremony. On Sunday morning, when I arrived at the main train station, I was asked to step aside by one of your representatives after scanning my

ticket

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. Despite having my passport and an official printed

ticket

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, he insisted that I provide an additional document. His tone was rude and inappropriate, which only added to my frustration.

Moreover

Linking Words

, I observed unprofessional

behavior

Change the spelling

behaviour

show examples

towards other passengers, particularly those of Asian descent, which I found deeply concerning and discriminatory. In light of

this

Linking Words

unfortunate incident, I kindly request compensation for the cost of my train

ticket

Use synonyms

, and I urge you to ensure that your staff receive proper training on customer service and professional conduct. Thank you for your time and consideration. I look forward to your response. Best regards, Sultan Bin Saqr

sultanali770Thu Sep 12 2024

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task achievement

While the letter is well-structured and addresses all parts of the prompt, adding a specific suggestion for improvement, such as additional training on cultural sensitivity, would further strengthen your argument.

coherence cohesion

Although the paragraphs are well-organized, ensuring each paragraph strictly encompasses a single idea would make the letter even clearer.

task achievement

The letter provides a clear and detailed description of the issue with the tickets, showcasing excellent task achievement.

task achievement

Your tone is polite and formal, which is suitable for this type of letter.

coherence cohesion

Excellent use of transitional phrases to maintain a smooth logical flow between and within paragraphs.

coherence cohesion

Your greeting and closing are appropriate and polite, fitting well with the formal tone of the letter.

2
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
1
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 8.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 8.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 8.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

182 words

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Topic Vocabulary:

disappointed
inconvenience
frustrated
incompetent
unhelpful
inconsiderate
ruined
compensation
refund
apology
reimbursement
improvement

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