You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter describe the problem you had with the tickets say why you were unhappy with the staff suggest what action the train company should take
Dear Sir/Madam,
I am writing to express my deep dissatisfaction with the service I received during my recent experience with your company, which unfortunately prevented me from attending my sister’s wedding.
I had purchased a train
ticket
to London two weeks in advance, hoping to surprise my sister by being present at her ceremony. On Sunday morning, when I arrived at the main train station, I was asked to step aside by one of your representatives after scanning my ticket
. Despite having my passport and an official printed ticket
, he insisted that I provide an additional document. His tone was rude and inappropriate, which only added to my frustration. Moreover
, I observed unprofessional behavior
towards other passengers, particularly those of Asian descent, which I found deeply concerning and discriminatory.
In light of Change the spelling
behaviour
this
unfortunate incident, I kindly request compensation for the cost of my train ticket
, and I urge you to ensure that your staff receive proper training on customer service and professional conduct.
Thank you for your time and consideration. I look forward to your response.
Best regards,
Sultan Bin SaqrSubmitted by sultanali770 on
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task achievement
While the letter is well-structured and addresses all parts of the prompt, adding a specific suggestion for improvement, such as additional training on cultural sensitivity, would further strengthen your argument.
coherence cohesion
Although the paragraphs are well-organized, ensuring each paragraph strictly encompasses a single idea would make the letter even clearer.
task achievement
The letter provides a clear and detailed description of the issue with the tickets, showcasing excellent task achievement.
task achievement
Your tone is polite and formal, which is suitable for this type of letter.
coherence cohesion
Excellent use of transitional phrases to maintain a smooth logical flow between and within paragraphs.
coherence cohesion
Your greeting and closing are appropriate and polite, fitting well with the formal tone of the letter.