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Band 5.5

You travelled abroad and faced problems at airport. Write an letter to the airport manager and provide -your flight details -what is problem -suggest some improvements you want to see

#airport #manager #-your #flight #-what #-suggest #improvements
Dear Sir/Madam, I am writing
this
 letter to show my
disapointment
Correct your spelling
disappointment
 with your airport services during my
bussiness
Correct your spelling
business
 trip from Ottawa to Toronto on May 21st. My name is Mandeep and I was on Flair flight and with my ticket number XXX236.
Due to
 a technical
issue
Add a comma
issue,
show examples
 my flight took off at 9PM
instead
 of 7PM. After landing at Pearson
airport
Capitalize word
Airport
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, I went straight to the luggage area as I was already so exhausted because of the delay. Unfortunately, I found that my
one
Correct pronoun usage
apply
show examples
luggage was missing in which I
have
Wrong verb form
had
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 all
important
Correct article usage
the important
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company's
Change noun form
company
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 documents,
broken
Add an article
the broken
show examples
 handle of
second
Change the article
the second
show examples
 bag made it difficult for me to carry it. To file a complaint I went to
"lost
Correct article usage
the "lost
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 and found" department and after reaching there I got to know that they all were on their lunch break. So, after 6
hours
Fix the agreement mistake
hour
show examples
 long flight, I had to wait there for another 30 minutes
due to
 that I was very
frustate
Correct your spelling
frustrated
that
Change preposition
at that
show examples
 time. It is imperative that you understand the gravity of the situation and take some serious actions here.
Firstly
, make a lunch break schedule for the staff so
somone
Correct your spelling
someone
 should be there to help the visitors.
Moreover
, train the staff to handle the luggage properly so that, in future they any other passenger does not face any
inconvience
Correct your spelling
inconvenience
. I trust you will give
this
 matter your immediate attention. Yours sincerely, Mandeep
Submitted by mandeep10022 on

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coherence cohesion
Make sure to proofread your letter for minor grammatical errors and typos to enhance clarity and readability. Words like 'disapointment', 'bussiness', and 'frustate' should be corrected.
task achievement
Try to elaborate a bit more on how the delay impacted your schedule, as adding specific details can make your complaint more compelling.
coherence cohesion
You provide a clear structure by addressing the issue in a well-organized manner, from describing the flight delay to the mishandling of luggage.
task achievement
The tone is formal and polite, which is very appropriate for a letter to an airport manager.

Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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Topic Vocabulary:
  • flight details
  • flight number
  • arrival time
  • departure time
  • baggage claim
  • customer service
  • long queues
  • staff attitude
  • improvement suggestions
  • enhanced training
  • clear signage
  • lost luggage
  • travel experience
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