IELTS Writing Correction Service
Writing Samples
Band 6.5

You recently stayed at a hotel conference with your company and there were several problems with your room. Write to the hotel management to complain. Include • Where you stayed • What the problems were • How they can fix your complaint.

#hotel #conference #company #room #management #complaint
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Dear Sir or Madam, I am writing to express my dissatisfaction about my
last
 visit to the Regal
Hotel
on
Change preposition
from
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 the 12th to the 15th of September 2024. There were six groups of my company for a business trip, and our
room
Fix the agreement mistake
rooms
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 were 2501 to 2506. The service of your 5-star
hotel
 was out of my expectations.
Firstly
, I requested all the
room
Fix the agreement mistake
rooms
show examples
 were
face
Wrong verb form
facing
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 the city view and non-smoking
room
Fix the agreement mistake
rooms
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. The front-desk staff arranged for us the mountain view
room
 and 2 of the smoking
room
 when we checked in, I
also
 showed him the request for the booking confirmation letter but we could not get the other
room
cause
Correct word choice
because
show examples
 the
hotel
 was full booking on that day.
Secondly
, the air-conditioner did not work in
room
Fix the agreement mistake
rooms
show examples
 2502 and 2505.
However
, we called the service hotline to help fix it, but no response on the same day. I hope you can increase the team training and service skills to all the staff.
Furthermore
, I would appreciate it if you could refund 75% of the
hotel
 price for our stay as it was not ideal. Please give the matter your immediate attention. Yours faithfully, Carol
Submitted by carolwan18 on

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grammar
Ensure that all sentences are grammatically correct and clear. For instance, 'The service of your 5-star hotel was out of my expectations' could be rephrased to 'The service at your 5-star hotel did not meet my expectations.'
task achievement
Provide more detail on how the hotel's failures impacted your stay to strengthen your complaint. Mention specific inconveniences caused by the smoking rooms or the broken air-conditioners.
specificity
You have clearly outlined the purpose of your letter and mentioned specific details such as dates and room numbers, which makes your complaint specific and actionable.
structure
The letter is well-structured, with a clear opening, a detailed body describing the issues, and a closing that states your request and expectation.
Topic Vocabulary:
  • conference: a formal meeting for discussion
  • amenities: useful features or facilities
  • maintenance: the process of preserving a condition or situation
  • gratitude: the quality of being thankful
  • viable: capable of working successfully
  • refund: pay back (money), typically to a customer who is not satisfied with goods or services bought
  • complementary: combining in such a way as to enhance or emphasize the qualities of each other or another
  • discomfort: a state of unease or hardship
  • impact: have a strong effect on someone or something
  • resolve: settle or find a solution to a problem
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