You recently stayed at a hotel conference with your company and there were several problems with your room. Write to the hotel management to complain. Include • Where you stayed • What the problems were • How they can fix your complaint.

#hotel #conference #company #room #management #complaint

Dear Sir or Madam, I am writing to express my dissatisfaction about my

last

visit to the Regal

Hotel

Change preposition

from

show examples

the 12th to the 15th of September 2024. There were six groups of my company for a business trip, and our

room

Fix the agreement mistake

rooms

show examples

were 2501 to 2506. The service of your 5-star

hotel

was out of my expectations.

Firstly

, I requested all the

room

Fix the agreement mistake

rooms

show examples

were

face

Wrong verb form

facing

show examples

the city view and non-smoking

room

Fix the agreement mistake

rooms

show examples

. The front-desk staff arranged for us the mountain view

room

and 2 of the smoking

room

when we checked in, I

also

showed him the request for the booking confirmation letter but we could not get the other

room

cause

Correct word choice

because

show examples

the

hotel

was full booking on that day.

Secondly

, the air-conditioner did not work in

room

Fix the agreement mistake

rooms

show examples

2502 and 2505.

However

, we called the service hotline to help fix it, but no response on the same day. I hope you can increase the team training and service skills to all the staff.

Furthermore

, I would appreciate it if you could refund 75% of the

hotel

price for our stay as it was not ideal. Please give the matter your immediate attention. Yours faithfully, Carol

Submitted by carolwan18 on Sun Sep 15 2024

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grammar

Ensure that all sentences are grammatically correct and clear. For instance, 'The service of your 5-star hotel was out of my expectations' could be rephrased to 'The service at your 5-star hotel did not meet my expectations.'

task achievement

Provide more detail on how the hotel's failures impacted your stay to strengthen your complaint. Mention specific inconveniences caused by the smoking rooms or the broken air-conditioners.

specificity

You have clearly outlined the purpose of your letter and mentioned specific details such as dates and room numbers, which makes your complaint specific and actionable.

structure

The letter is well-structured, with a clear opening, a detailed body describing the issues, and a closing that states your request and expectation.

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6Linking words
meeting the goal of 7 or more
2Word repetition
meeting the goal of 3 or fewer
7Grammar mistakes
 

7 paragraphs

194 words

0123456789.0505

Overall Band Score

Coherence and Cohesion: 8.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 5.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 5.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

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Topic Vocabulary:

conference: a formal meeting for discussion
amenities: useful features or facilities
maintenance: the process of preserving a condition or situation
gratitude: the quality of being thankful
viable: capable of working successfully
refund: pay back (money), typically to a customer who is not satisfied with goods or services bought
complementary: combining in such a way as to enhance or emphasize the qualities of each other or another
discomfort: a state of unease or hardship
impact: have a strong effect on someone or something
resolve: settle or find a solution to a problem

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You recently stayed at a hotel conference with your company and there were several problems with your room. Write to the hotel management to complain. Include • Where you stayed • What the problems were • How they can fix your complaint.

Some people think that parents should teach their children how to be a good member of society. Others, however, believe that school is the best place to learn this. Discuss both views and give your own opinion.

The average standard of people's health is likely to be lower in the future than it is now. To what extent do you agree or disagree with this statement?

At the present time, populations of some countries includes a relatively large number of young adults, compared with the number of older people. Do the advantages of this situation outweigh the disadvantages?

Some people say that the best way to improve public health is by increasing the number of sport facilities. Others, however, say that this would have little effect on public health and that other measures are required. Discuss both these views and give your own opinion.

Many people use distance-learning programmes (study material, post, TV, the Internet, etc.) to study at home, but some people think that it cannot bring the same benefits of attending college or university. To what extent do you agree or disagree with this opinion?