You recently stayed at a hotel conference with your company and there were several problems with your room. Write to the hotel management to complain. Include • Where you stayed • What the problems were • How they can fix your complaint.
Dear Sir or Madam,
I am writing to express my dissatisfaction about my
last
visit to the Regal Hotel
on
the 12th to the 15th of September 2024. There were six groups of my company for a business trip, and our Change preposition
from
room
were 2501 to 2506.
The service of your 5-star Fix the agreement mistake
rooms
hotel
was out of my expectations. Firstly
, I requested all the room
were Fix the agreement mistake
rooms
face
the city view and non-smoking Wrong verb form
facing
room
. The front-desk staff arranged for us the mountain view Fix the agreement mistake
rooms
room
and 2 of the smoking room
when we checked in, I also
showed him the request for the booking confirmation letter but we could not get the other room
cause
the Correct word choice
because
hotel
was full booking on that day. Secondly
, the air-conditioner did not work in room
2502 and 2505. Fix the agreement mistake
rooms
However
, we called the service hotline to help fix it, but no response on the same day.
I hope you can increase the team training and service skills to all the staff. Furthermore
, I would appreciate it if you could refund 75% of the hotel
price for our stay as it was not ideal.
Please give the matter your immediate attention.
Yours faithfully,
CarolSubmitted by carolwan18 on
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grammar
Ensure that all sentences are grammatically correct and clear. For instance, 'The service of your 5-star hotel was out of my expectations' could be rephrased to 'The service at your 5-star hotel did not meet my expectations.'
task achievement
Provide more detail on how the hotel's failures impacted your stay to strengthen your complaint. Mention specific inconveniences caused by the smoking rooms or the broken air-conditioners.
specificity
You have clearly outlined the purpose of your letter and mentioned specific details such as dates and room numbers, which makes your complaint specific and actionable.
structure
The letter is well-structured, with a clear opening, a detailed body describing the issues, and a closing that states your request and expectation.
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