You went to the local hospital’s Emergency Department with your young child who had severe stomach pains. You had to wait for almost four hours before your daughter was treated by a doctor and, while you were waiting, you were constantly ignored by the other staff. Write a letter to the Registrar, complaining about the service you received.

Dear Sir, I took my six-year-old
daughter
to the hospital a week ago because she complained about intense pain in her stomach. I am writing
this
letter to express my dissatisfaction with your hospital's service and your hospital staff,which I
experience
Wrong verb form
have experienced
show examples
. When I arrived at the hospital, there was no
one
available at the reception area. I tried to talk to the staff, but they all ignored me. I
also
requested them to make an urgent appointment, but they refused to take
one
. My
daughter
's condition progressively worsened, but no
one
seemed concerned about her pain. At that moment, I felt frustrated and helpless because no
one
was willing to assist me in treating my
daughter
's pain. I rushed to the doctor and asked him to see my
daughter
. After two hours, he
finally
checked her, performed a sonography test, and ordered blood work. He advised us to take precautions against unhygienic food and prescribed medication. I hope you take strict action against
this
kind of situation. Looking for a positive response. Yours faithfully Janvi
Submitted by janvi.bhuva2000 on

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task achievement
Ensure that you provide specific details and examples to support your points, which will strengthen your argument and improve task response.
coherence cohesion
To further improve coherence and cohesion, ensure that each paragraph discusses a single idea clearly and thoroughly, providing smooth transitions between points.
task achievement
The letter maintains a suitable and polite tone throughout, which is important when addressing a complaint.
coherence cohesion
The structure of the letter is logical and easy to follow, enhancing readability.
greeting and closing
The greeting and closing are appropriate and courteous, fitting the context of a formal complaint letter.

Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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Topic Vocabulary:
  • emergency department
  • severe stomach pains
  • urgent medical attention
  • extensive waiting period
  • ignored by staff
  • delay in treatment
  • emotional distress
  • unsatisfactory service
  • immediate action
  • formal complaint
  • patient care
  • hospital protocol
  • adequate attention
  • prompt response
  • better service provision
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