You ordered a pair of glasses online. However, the glasses that the company sent you are too big and they give you headaches.Explain the problem with the order. Describe how you feel about the company’s mistake. Suggest how they can correct the situation.

Dear Sir/Madam, I am writing
this
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email to express my concern regarding my
last
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order of
glasses
Use synonyms
bought on your website. My name is Mary Liu, a regular customer of Global Vision, I felt very surprised since my new
glasses
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are not the size requested. I used to buy my
glasses
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at your e-commerce store as your measures are accurate and your service is fast; two valuable factors to me.
However
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, on my
last
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order #1265, the
glasses
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came too big.
Nevertheless
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, I noticed the mistake as soon as I received the package, but I decided to try on for a
while
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. Unfortunately, they are very uncomfortable and make me feel a little dizzy. I have been trying for one week and I cannot support the headache as it is too tight.
Hence
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, I would like to suggest an idea to correct the situation. First alternative, you may pick up the current
glasses
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and modify the size,
then
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you can send it back to me. Another option is you can new
glasses
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as a replacement as my order is within the guarantee period. Thanks in advance for your kind cooperation. Sincerely, Mary Liu

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coherence cohesion
Try to include a concluding sentence to reinforce your main suggestions and express your hope for a positive resolution.
coherence cohesion
Enhance your logical structure by ensuring each paragraph transitions smoothly to the next. Some sentences may need clearer connection phrases or linking words.
task achievement
Expand on how the mistake has affected your daily life or tasks, to provide a deeper understanding of the impact on you personally.
task achievement
Improve clarity and comprehensiveness by elaborating on how the company’s fast service and accurate measures have benefited you in the past. This context can strengthen your argument.
coherence cohesion
Your email is well-organized and follows a logical structure, which makes it easy to follow.
task achievement
You have effectively described the issue with the glasses and suggested reasonable solutions, showing clear thought and problem resolution skills.

Fully explain your ideas

To get an excellent score in the IELTS Task 2 writing section, one of the easiest and most effective tips is structuring your writing in the most solid format. A great argument essay structure may be divided to four paragraphs, in which comprises of four sentences (excluding the conclusion paragraph, which comprises of three sentences).

For we to consider an essay structure a great one, it should be looking like this:

  • Paragraph 1 - Introduction
    • Sentence 1 - Background statement
    • Sentence 2 - Detailed background statement
    • Sentence 3 - Thesis
    • Sentence 4 - Outline sentence
  • Paragraph 2 - First supporting paragraph
    • Sentence 1 - Topic sentence
    • Sentence 2 - Example
    • Sentence 3 - Discussion
    • Sentence 4 - Conclusion
  • Paragraph 3 - Second supporting paragraph
    • Sentence 1 - Topic sentence
    • Sentence 2 - Example
    • Sentence 3 - Discussion
    • Sentence 4 - Conclusion
  • Paragraph 4 - Conclusion
    • Sentence 1 - Summary
    • Sentence 2 - Restatement of thesis
    • Sentence 3 - Prediction or recommendation

Our recommended essay structure above comprises of fifteen (15) sentences, which will make your essay approximately 250 to 275 words.

Topic Vocabulary:
  • dissatisfied
  • discomfort
  • refund
  • replacement
  • exchange
  • defective
  • headache
  • customer service
  • complaint
  • resolution
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