You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no one has replied to your complaint. Write a letter to the taxi company. In your letter say why you are writing and how you feel explain what happened tell them what you would like them to do.

Dear Madam or Sir I am Shaghayegh Shadman one of your clients; I had a short journey
last
week with one of your drivers,
the
Correct article usage
a
show examples
trip which I was not satisfied. I am writing
this
letter in order to make a complaint about your taxi
service
and your customer
service
department as I called them frequently
for
Change preposition
about
show examples
this
issue but no one appropriately answered me.
This
journey was on the
last
Sunday and it was a short distance; as I entered the car, I asked the driver to turn on the air conditioner because the weather was scorching hot, but he did not admit it and he claimed that was broken. There was a light volume of traffic near my destination; your driver
denied
Verb problem
refused
show examples
to go to my intended point and I was forced to get out of the car, the manner which was rude and
also
unacceptable.
Besides
, I called your customer
service
many times to submit my complaint and
receive
Wrong verb form
received
show examples
an acceptable response, but none of your employees were responsible towards me. At
first,
I wish
this
letter to be appropriately considered and that
driver
Correct article usage
the driver
show examples
faces a heavy fine and gets punished.
second,
enhancing your customer
service
in order to your clients can trust you to utilize your services. I am keenly looking forward to your response; make sure to ask me if any details are required. Respectfully, Shaghayegh Shadman
Submitted by shaghayegh95shadman on

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coherence cohesion
Consider revising minor grammatical and stylistic aspects for a smoother flow. For instance, 'admit it' should be 'turn it on.'
coherence cohesion
While your letter is mostly clear, some sentences could be rephrased for easier understanding. For example, 'but none of your employees were responsible towards me' could be 'but none of your employees responded to me responsibly.'
task achievement
You've clearly stated why you are writing and how you feel, which shows a strong task response.
task achievement
Your writing tone is appropriate for a formal complaint letter, which is crucial for task achievement.
coherence cohesion
Each paragraph focuses on a single idea, contributing to the clear structure of the letter.

The Closing

The style of the letter determine how you have to close it.

Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.

Formal style (To someone you have not met, whose name you don’t know)

  • Yours faithfully,

Semi-formal (To someone you may or may not have met, whose last name you know)

  • Yours sincerely,

Informal (To someone you know well, whose first name you know and use)

  • Best regards,
  • Warm wishes,

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