You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no one has replied to your complaint. Write a letter to the taxi company. In your letter say why you are writing and how you feel explain what happened tell them what you would like them to do.

#trip #taxi #company #driver #complaint

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Dear Madam or Sir I am Shaghayegh Shadman one of your clients; I had a short journey

last

week with one of your drivers,

the

Correct article usage

show examples

trip which I was not satisfied. I am writing

this

letter in order to make a complaint about your taxi

service

and your customer

service

department as I called them frequently

for

Change preposition

about

show examples

this

issue but no one appropriately answered me.

This

journey was on the

last

Sunday and it was a short distance; as I entered the car, I asked the driver to turn on the air conditioner because the weather was scorching hot, but he did not admit it and he claimed that was broken. There was a light volume of traffic near my destination; your driver

denied

Verb problem

refused

show examples

to go to my intended point and I was forced to get out of the car, the manner which was rude and

also

unacceptable.

Besides

, I called your customer

service

many times to submit my complaint and

receive

Wrong verb form

received

show examples

an acceptable response, but none of your employees were responsible towards me. At

first,

I wish

this

letter to be appropriately considered and that

driver

Correct article usage

the driver

show examples

faces a heavy fine and gets punished.

second,

enhancing your customer

service

in order to your clients can trust you to utilize your services. I am keenly looking forward to your response; make sure to ask me if any details are required. Respectfully, Shaghayegh Shadman

Submitted by shaghayegh95shadman on Mon Sep 30 2024

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coherence cohesion

Consider revising minor grammatical and stylistic aspects for a smoother flow. For instance, 'admit it' should be 'turn it on.'

coherence cohesion

While your letter is mostly clear, some sentences could be rephrased for easier understanding. For example, 'but none of your employees were responsible towards me' could be 'but none of your employees responded to me responsibly.'

task achievement

You've clearly stated why you are writing and how you feel, which shows a strong task response.

task achievement

Your writing tone is appropriate for a formal complaint letter, which is crucial for task achievement.

coherence cohesion

Each paragraph focuses on a single idea, contributing to the clear structure of the letter.

The Closing

The style of the letter determine how you have to close it.

Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.

Formal style (To someone you have not met, whose name you don’t know)

Yours faithfully,

Semi-formal (To someone you may or may not have met, whose last name you know)

Yours sincerely,

Informal (To someone you know well, whose first name you know and use)

Best regards,
Warm wishes,

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6
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
5
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 5.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 5.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

232 words

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