You Travelled by Plane Last Week, and Your Suitcase Was Lost. You Have Still Heard Nothing from The Airline Company. Write to The Airline and Explain What Happened. Describe Your Suitcase and Tell Them What Was in It. Find out What They Are Going to Do About It.

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Dear Manager, I am Fellow Morgan (Passport No: 123456),a passenger who travelled by flight U380 from New Jersey to Newyork and I am writing
this
letter as a follow-up to the formal complaint I made a week ago at the NewYork airport on 27th of October 2022 as I have not heard back from you. Let me explain what happened. I boarded the flight around 8.00 PM on the 26th of June with two suitcases one was red and the other one was black. I checked in both these pieces of
luggage
at the reception. The black one contained three denim pants, innerwear, towels, important documents and my hotel pass which were wrapped by a large blanket.
In addition
, it had a yellow name tag with
further
details which could help to identify the
luggage
. Could you please let me know the exact tracking status of my
luggage
I need the
luggage
urgently within three days to attend a meeting and stay at the hotel I already booked. I hope you will kindly consider my request positively and update me as soon as possible. I will eagerly be waiting for your response. Thanks for your kind consideration. Yours faithfully, Fellow Morgan
Submitted by onlineconsumer on

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task achievement
Consider adding more details about how you tried to communicate with the airline so far.
task achievement
Add a more specific description of the suitcases—like brand or any distinctive feature.
task achievement
The writing tone is formal and polite, which is suitable for a letter to an airline.
coherence and cohesion
The letter has clear paragraphs with a structured flow of information.
Topic Vocabulary:
  • flight itinerary
  • baggage claim
  • missing luggage
  • distinguishing features
  • high-value items
  • sentimental value
  • compensation policy
  • alternative measures
  • regular updates
  • trace the case
  • inquire
  • express dissatisfaction
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