You recently took a plane to a holiday in a foreign city, and on arrival you found that your luggage was lost. You did not receive your luggage until the last day of your holiday. Write to the airline, complaining about this situation saying why it caused you problems seeking suitable compensation

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Dear Sir/Madam, I am writing
this
letter to express my disappointment with the service of your BC airlines. I booked the flight
last
month for my trip to
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the maldives
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maldives
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Maldives
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.
This
was my first time to travel with
this
airline. I was so excited
for
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about
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my trip because I was going with my husband. My flight was on September 23 and departure was
next
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the next
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day
. The
day
we landed
on
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in
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Maldives, we found that my
bags
are
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were
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lost. I tried to find it for more than two hours
in
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at
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Airport
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the Airport
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, but we couldn't
found
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find
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the luggage. There are more than 50 people whose
bags
were lost.After three to four hours they told us to go and
they
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that they
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will
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would
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contact us once they
will find
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found
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the
bags
. I was so upset because my all belongings and clothes were in the
bags
and we were there for only 7 days. We waited for one
day
,
was
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apply
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waiting for the phone call from
airport
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the airport
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but couldn't
get
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get it
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. So, I decided to purchase some clothes from there, I wasted my clothes on purchasing daily things.
Overall
, it spoiled my whole trip. For the seven days ,I couldn't even
enjoyed
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enjoy
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to go out with my husband. The
last
,
day
I got the
bags
but
am
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was
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extremely disappointed
from
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in
with
by
about
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the service. Hope to hear back soon. Yours sincerely, Sim
Submitted by kaursaijbir on

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task achievement
Include more specific details about the compensation you are seeking to strengthen your argument.
coherence and cohesion
Organize your letter more clearly by separating different points into paragraphs.
coherence and cohesion
Use linking words to improve the logical flow between your sentences.
task achievement
The letter addresses the prompt adequately by explaining the situation and the problems caused.
coherence and cohesion
Your greeting and closing are polite and appropriate for a formal letter.
task achievement
Your writing tone is suitable for a complaint letter.

Structure your letter

A letter needs to be written using a proper format, including the following:

  • A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
  • The main body (consisting of paragraphs for each part of the letter)
  • A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

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Topic Vocabulary:
  • dissatisfaction
  • luggage handling
  • emotional stress
  • essential items
  • financial strain
  • replacement items
  • compensation
  • refund
  • monetary compensation
  • inconvenience
  • suitable solution
  • customer service
  • reimbursement
  • troubling experience
  • resolve
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