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Band 7.5

The chart and table below show customer satisfaction levels in the US with the airlines and aspects of air travel in 1999, 2000 and 2007.

The chart and table below show customer satisfaction levels in the US with the airlines and aspects of air travel in 1999, 2000 and 2007.
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The provided chart and table display data on traveller contentment with major airlines and specific aspects of air travel in the United States over three years.
Overall
Linking Words
, there is an increase in
satisfaction
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 with airlines’ performance over time.
Additionally
Linking Words
,
satisfaction
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 with certain aspects of the flying experience
such
Linking Words
 as ticket price and comfort of seat, remained consistently high. In terms of general airline
satisfaction
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, the percentage of satisfied passengers increased from 65 per
cent
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 in 1999 to 69 per
cent
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 in 2000, reaching 72 per
cent
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 by 2007.
In contrast
Linking Words
, dissatisfaction dropped from 32 per
cent
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 in 1999 to 29 per
cent
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 in 2000 and
further
Linking Words
 to 24 per
cent
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 by 2007. Looking at specific aspects, the
satisfaction
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 with flight attendants' courtesy was consistently high. Starting at 88 per
cent
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 in 1999 and rising to 92 in 2007. Ticket prices saw improvement in
satisfaction
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 from 45 per
cent
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 to 65 per
cent
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 during
this
Linking Words
 period of time,
while
Linking Words
 schedule
satisfaction
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 remained stable
around
Change preposition
at around
show examples
 75 to 79 per
cent
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 throughout

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Sentences: Add more complex sentences.
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Vocabulary: Replace the words satisfaction, cent with synonyms.
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Vocabulary: The word "increase" was used 2 times.
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Vocabulary: The word "remained" was used 2 times.
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Topic Vocabulary:
  • Customer satisfaction
  • Air travel
  • Booking process
  • Luggage services
  • Punctuality
  • In-flight services
  • Customer service
  • Trend analysis
  • Improvement/decline in satisfaction
  • External factors influencing satisfaction
  • Advancements in technology
  • Airline policies
  • Economic factors
  • Customer expectations
  • Impact of technology
  • Competition among airlines
  • Airline practices
  • Regulations
  • Perception and satisfaction
  • Satisfaction levels
  • Safety concerns
  • Punctual flights
  • Booking process efficiency
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