The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarize the information by selecting and reporting the main features, and make comparisons where relevant.

The pie charts compare the survey summary about the Parkway Hotel guest service in 2005 and 2010.

Overall

,

it is clear that

the

customers

Change the noun form

customer

show examples

assistance level has increased for the five-year period reducing the number of bad ratings more than twice.

First,

more than a third rates were "Poor" and "Very poor" having 21% and 15% respectively in 2005.

However

,

this

number has significantly decreased in 2010 to 12 and 4%.

Furthermore

, good and excellent ratings

has

Change the verb form

have

show examples

sharply risen considering the

overall

percentage below a quarter in 2005 which can be compared with the

2010's

Change noun form

2010

show examples

rates having 39% and 28% respectively. Satisfactory rates were at 17% in 2010 taking less than 75% of

a

Correct article usage

the

show examples

chart, as opposed to those 45% in 2005.

In contrast

, just above

the

Correct article usage

apply

show examples

half hotel visitors were satisfied with the service provided.

Although

Correct word choice

However

show examples

, "Satisfactory" opinions were cut more than

a

Correct article usage

apply

show examples

half showing a rapid fall throughout the whole period.