You went to the local hospital’s Emergency Department with your young child who had severe stomach pains. You had to wait for almost four hours before your daughter was treated by a doctor and, while you were waiting, you were constantly ignored by the other staff. Write a letter to the Registrar, about the service you received.

Dear Registrar, I am writing to express my dissatisfaction regarding I went to the local hospital's Emergency Department with my young child who had severe stomach pains and to bring to your attention the concerns I have encountered formally. I believe it is important to address
this
matter
promptly to resolve. On Saturday, I serviced from your hospital. Unfortunately, my experience was far from satisfactory. I had to wait for almost four hours before my daughter was treated by a doctor and,
while
I was waiting, I was constantly ignored by the other staff.
This
issue has had a significant impact on me, causing inconvenience and distress. I expected better from your department, and the current situation does not meet the standards of quality and service that I have come to associate with your brand. I want to complain about what happened. I believe that a fair resolution to
this
matter
would be satisfying my needs. I trust that your hospital values its customers and is committed to providing excellent service. I expect
this
matter
to be addressed promptly and resolved to my satisfaction. Thank you for your prompt attention to
this
issue. I believe that, with your cooperation, we can resolve
this
matter
amicably. Yours faithfully, Mirsaid.
Submitted by Teo Halimov on

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task achievement
Clarify your specific request for how you would like this matter to be resolved, as this makes your letter more complete.
coherence cohesion
Make sure each paragraph focuses on a single central idea to improve clarity.
coherence cohesion
The greeting and closing are both polite and appropriately structured, creating a professional tone.
task achievement
The writing tone is suitable and conveys the writer's dissatisfaction while maintaining politeness.
Topic Vocabulary:
  • emergency department
  • severe stomach pains
  • urgent medical attention
  • extensive waiting period
  • ignored by staff
  • delay in treatment
  • emotional distress
  • unsatisfactory service
  • immediate action
  • formal complaint
  • patient care
  • hospital protocol
  • adequate attention
  • prompt response
  • better service provision
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