You recently ordered an expensive item from a mail order catalogue after you saw it being advertised at a discounted price in the press. The company withdrew the offer after you made the order and charged you at the full price. Write a letter to the company outlining your dissatisfaction with the way you have been treated and the action you want them to take.
Dear Sir/Madam,
I am writing to complain about the misleading information that was being advertised in the press.
Last
week I saw an advertisement about the discounted purses which you were selling on your website and I ordered one. Initially
, the discounted price was offered for two weeks in the period from the 20th to 30th
Correct article usage
the 30th
November
. I placed the order on the online shop on November 25th and expected to get the item with the discount as stated in your leaflet. Change preposition
of November
However
, I was charged the full price of the purse and the discount was not applied.
I tried to contact the customer service several times but I did not receive any help or an explanation about the situation. What is more, the customer service employees were being rude and completely unprofessional. I felt very disappointed, offended and humiliated.
I would like to get a full refund or I would like to get a discount that had been advertised in the press. And also
, next time make sure that your employees are well trained for the job.
I am looking forward to hearing from you soon.
Yours faithfully,Submitted by oimigle on
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Single Idea Per Paragraph
Ensure that each paragraph addresses a single main idea for even better clarity.
Complete Response
Include a slight expansion on why the offer's withdrawal was particularly upsetting to enhance task achievement.
Logical Structure
The letter maintains a clear and logical structure, guiding the reader through the problem and the desired resolution step-by-step.
Greeting and Closing
Both the greeting and closing of the letter are appropriate and professionally presented.
Coherence and Cohesion
Each paragraph flows logically from one to the next, aiding the overall coherence of the letter.
Suitable Writing Tone
The writing tone is suitably formal and conveys your dissatisfaction effectively without being disrespectful.