You recently travelled by train on a long journey and you experienced various problems. Write a letter to the train company’s head office. In your letter, – give the details of your journey, including the date, time and where you sat – explain the problems that happened and express your dissatisfaction – ask about what action will be taken to improve the service
Dear Sir/Madam
I am writing
this
letter to complain about some problems I encountered during my long train journey from Toronto to Vancouver on December 18th. As you know, Undoubtedly, it is one of the most famous and longest trips in the world by train, about 3000 miles that takes 4 days, and it was not expected to face such
inconsistencies.
First of all, the departure time from the station was delayed by 30 minutes, and there was no one to guide me in finding my cabin. Unfortunately, my seat was occupied by some other passengers, and it took the crew so long time to solve the problem.
On the other hand
, the facilities did not meet the explanations claimed on the relevant website. In addition
, sometimes, the behaviour of a few staff was impolite. Also
, the restaurant's service time and recipe options were limited, although
the quality of some meals could have been suitable for everyone.Submitted by MASOUDREIHANI1964 on
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greeting and closing
Make sure to include a closing statement and your name at the end of the letter to enhance formality and completeness.
single idea per paragraph
Consider starting a new paragraph for each distinct issue to improve clarity and readability.
logical structure
The letter was logically structured with a clear introduction and description of the journey details.
complete response
You clearly explained the problems encountered, making your dissatisfaction known.
suitable writing tone
The tone of the letter is appropriate for a formal complaint, which is necessary for addressing a company head office.
The Closing
The style of the letter determine how you have to close it.
Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.
Formal style (To someone you have not met, whose name you don’t know)
- Yours faithfully,
Semi-formal (To someone you may or may not have met, whose last name you know)
- Yours sincerely,
Informal (To someone you know well, whose first name you know and use)
- Best regards,
- Warm wishes,