You recently travelled by train on a long journey and you experienced various problems. Write a letter to the train company’s head office. In your letter, – give the details of your journey, including the date, time and where you sat – explain the problems that happened and express your dissatisfaction

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Dear Sir or Madam, I am writing to express my disappointment with the various issues I faced during my train journey from Toronto to Vancouver on December 18th. As a renowned and lengthy train journey spanning 3,000 miles over four days, I expected a more consistent and satisfactory experience.
To begin
with, the train's departure was delayed by 30 minutes, causing inconvenience and unease.
Furthermore
, there was no assistance available to help me locate my cabin, leading to a frustrating start to the trip. Upon reaching my designated seat, I found it occupied by other passengers, and it took the crew an inordinate amount of time to resolve
this
issue. The amenities on board
also
failed to meet the expectations set by the promotional materials and website.
In addition
, some crew members displayed impolite
behavior
Change the spelling
behaviour
show examples
at times. Another concern was the limited restaurant service hours and meal options, which did not cater to the diverse needs of all passengers, despite the decent quality of certain dishes.
While
I appreciate the efforts put into providing a range of services, it is crucial to prioritize customer satisfaction. I urge you to address these concerns in order to maintain the reputation of your service and ensure a pleasant experience for future passengers. Thank you for considering my feedback, and I eagerly anticipate a timely response regarding these matters. Yours faithfully, Masood Rahane
Submitted by MASOUDREIHANI1964 on

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coherence cohesion
Ensure the sequence of events flows smoothly for better clarity.
task achievement
While the letter covers most issues clearly, focusing a bit more on one or two main concerns could strengthen the point.
coherence cohesion
Clear greeting and closing with a polite and formal tone.
task achievement
Detailed account of the journey date, time, and seating issues.
task achievement
Appropriately expressed dissatisfaction with specific examples.
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