You recently travelled by train on a long journey and you experienced various problems. Write a letter to the train company’s head office. In your letter, – give the details of your journey, including the date, time and where you sat – explain the problems that happened and express your dissatisfaction

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Dear Sir or Madam, I am writing to express my disappointment with the various issues I faced during my train journey from Toronto to Vancouver on December 18th. As a renowned and lengthy train journey spanning 3,000 miles over four days, I expected a more consistent and satisfactory experience.

To begin

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with, the train's departure was delayed by 30 minutes, causing inconvenience and unease.

Furthermore

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, there was no assistance available to help me locate my cabin, leading to a frustrating start to the trip. Upon reaching my designated seat, I found it occupied by other passengers, and it took the crew an inordinate amount of time to resolve

this

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issue. The amenities on board

also

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failed to meet the expectations set by the promotional materials and website.

In addition

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, some crew members displayed impolite

behavior

Change the spelling

behaviour

show examples

at times. Another concern was the limited restaurant service hours and meal options, which did not cater to the diverse needs of all passengers, despite the decent quality of certain dishes.

While

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I appreciate the efforts put into providing a range of services, it is crucial to prioritize customer satisfaction. I urge you to address these concerns in order to maintain the reputation of your service and ensure a pleasant experience for future passengers. Thank you for considering my feedback, and I eagerly anticipate a timely response regarding these matters. Yours faithfully, Masood Rahane

MASOUDREIHANI1964Tue Dec 10 2024

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coherence cohesion

Ensure the sequence of events flows smoothly for better clarity.

task achievement

While the letter covers most issues clearly, focusing a bit more on one or two main concerns could strengthen the point.

coherence cohesion

Clear greeting and closing with a polite and formal tone.

task achievement

Detailed account of the journey date, time, and seating issues.

task achievement

Appropriately expressed dissatisfaction with specific examples.

6
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meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
1
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 8.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 8.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

229 words

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