The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel’s customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
The pie charts illustrate Parkway Hotel's survey of 100 customers relating quality of the hotel's services in 2005 and 2010. The guests were supposed to choose between five answers (excellent, good, satisfactory, poo and very poor)
Overall
, what stands out from the pie charts more people were satisfied with the resort in 2010 than in 2005. Linking Words
Additionally
, visitors selected options "good" and "excellent” were considerably more than others after 5 years.
In 2005, most tourists chose satisfactory as the answer to the question at 45%. Linking Words
Also
, good and excellent were selected by less than 20%. Linking Words
On the other hand
, more than one-third of customers were unhappy with the hotel Linking Words
this
year.
Linking Words
However
, in 2010 satisfaction increased significantly to more than 80%. Roughly 70% thought the services they received were good or excellent. Linking Words
On the contrary
, only 16% of guests believed their experiences were poor or very poor which was half as much as what they believed back in 2005.Linking Words
Submitted by drmmdi on
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