In the mail, you received an advertisement about the opening of a new department store. The advertisement said that they have many items at special low prices. However, when you went to the store, you could not find the items. Write an email to the department store manager in about 150–200 words. Your email should do the following things: Explain why you went to the opening. Complain about the store not having the items they advertised. Describe how you would like the store to fix the problem.

✨ Do you want to improve your IELTS writing?
Dear TWT Manager, I am writing to express my concern regarding a disappointing experience that I had visiting the store during the opening day.
Firstly
Linking Words
, I would like to express my motivation to visit the TWT local during its launching date. I have been living in
this
Linking Words
neighbourhood for more than a decade, I felt very excited when I knew that we
will
Wrong verb form
would
show examples
have a new hard discount retail in the area.
Also
Linking Words
, I decided to visit the store motivated by the big discounts offered in the advertisement, especially for the opportunity to get fresh fruits and international supplies
a
Change preposition
at a
show examples
good price.
However
Linking Words
, the experience during the opening was totally disappointing since I couldn't find any of the special offers mentioned days before. As an example,
the
Correct article usage
apply
show examples
tropical fruits
such
Linking Words
as mango, watermelon and passion fruit were supposed to have 30% off
and
Correct word choice
but
show examples
all the fruits were out of stock and only
have
Wrong verb form
had
show examples
10% off.
Furthermore
Linking Words
, rice and grains were only 5% off
instead
Linking Words
of 20% as the flyer mentioned.
Finally
Linking Words
, there´s not any discount
in
Change preposition
on
show examples
the produce products like milk. Considering the terrible moment, I would like to suggest some ideas to solve
this
Linking Words
complaint from the community. Offering vouchers or discounts to the customers would be a great idea to compensate for the issue. Another proactive idea would be sending alerts when the stock is available in the store will show your interest in the customer's matter. I hope
this
Linking Words
message helps you to fix the unhappy experience
occurred
Correct pronoun usage
that occurred
show examples
during the opening. Regards, Joyce
Submitted by mariajoser3 on

Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

Coherence and Cohesion
Try to be concise and focused in your message to enhance clarity. Remove any repetitive information.
Coherence and Cohesion
Include brief transitions between ideas in separate paragraphs for improved flow.
Task Achievement
Your email clearly explains why you visited the store and the dissatisfaction with the unavailable offers.
Task Achievement
You provided specific examples of missing discounts, which strengthens the complaint.
Task Achievement
The email suggests two reasonable solutions to the problem, which are realistic and actionable.

Fully explain your ideas

To get an excellent score in the IELTS Task 2 writing section, one of the easiest and most effective tips is structuring your writing in the most solid format. A great argument essay structure may be divided to four paragraphs, in which comprises of four sentences (excluding the conclusion paragraph, which comprises of three sentences).

For we to consider an essay structure a great one, it should be looking like this:

  • Paragraph 1 - Introduction
    • Sentence 1 - Background statement
    • Sentence 2 - Detailed background statement
    • Sentence 3 - Thesis
    • Sentence 4 - Outline sentence
  • Paragraph 2 - First supporting paragraph
    • Sentence 1 - Topic sentence
    • Sentence 2 - Example
    • Sentence 3 - Discussion
    • Sentence 4 - Conclusion
  • Paragraph 3 - Second supporting paragraph
    • Sentence 1 - Topic sentence
    • Sentence 2 - Example
    • Sentence 3 - Discussion
    • Sentence 4 - Conclusion
  • Paragraph 4 - Conclusion
    • Sentence 1 - Summary
    • Sentence 2 - Restatement of thesis
    • Sentence 3 - Prediction or recommendation

Our recommended essay structure above comprises of fifteen (15) sentences, which will make your essay approximately 250 to 275 words.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

Topic Vocabulary:
  • advertised
  • promotional
  • special offers
  • availability
  • inconvenience
  • misleading
  • stock
  • compensation
  • voucher
  • notify
  • anticipation
  • disappointment
What to do next:
Look at other essays: