IELTS Writing Correction Service
Writing Samples
Band 5.5

You recently had something delivered to your home. You now realise the person who delivered it damaged something in your home while they were delivering the item. Write a letter to the manager of the delivery company. In your letter: • give details of the delivery • describe what was damaged • say what you would like the manager to do

Dear Sir or Madam, I have been waiting for my package for about two months. It was very important to me. Your company delivered the consignment to me broken.
Firstly
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, it was a gift for my grandmother. She died one month ago because she had an incurable disease. There was a family heirloom — a vase — inside the package.
Secondly
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, your courier told me that it was not his problem and that I needed to pay for it. I am not a wicked person, but I think
this
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 attitude is not acceptable. It is as bad as the damage to my property in my house. On the one hand, I have a complaint about the broken vase. I do not demand that you return my vase. I think that it is not only your company’s problem but
also
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 mine.
This
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 present was very valuable and incredibly important to me. My grandmother sent it to me from England, and after that, she died. It was a memory of hers.
On the other hand
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, your courier was very rude. I was emotional, but he gave me a broken product and did not communicate politely. An important fact is that when your employee came to my home, he scratched my door. Now I have a heavily scratched front door.
This
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 is not normal for me. After all
this
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, your employee demanded money from me. At least, I want a refund for the damaged door.
However
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, I
also
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 want to demand additional money as moral compensation. It is very important for me that you reprimand your employee and return my money for the delivery.
Overall
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, I hope that in the future we will not have
such
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 problems with your company and that we will resolve
this
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 peacefully. I look forward to your reply. Sincerely yours, Laza Alina

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Organisation
Structure the letter in clear blocks: opening, delivery details, damage, resolution request, closing. Use one idea per paragraph.
Style
Keep to a formal tone. Do not mix emotion with facts. Use neutral words.
Vocabulary
Stick to simple words. Avoid long or fancy phrases. Use short sentences.
Content
The letter includes all required points: what was delivered, what was damaged, and what you want.
Style
The tone is mostly formal and respectful.
Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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