You invited your family to have a special celebrate dinner in a well- known restaurant, but you are unsatisfied with the meal. You are writing to make a complaint. In your letter, you have to say: - What the situation is - What the problem is - What you want them to do.

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Dear Sir or Madam, I am writing

this

Linking Words

letter to express my dissatisfaction regarding the service provided by your hotel.

Last

Linking Words

week, I visited your restaurant with my family to celebrate my father's birthday as we wanted to make it memorable for the whole family. Unfortunately, your meal was far below our expectations.

Therefore

Linking Words

, we ended up with disappointment.

Firstly

Linking Words

, we waited for almost an hour for our food.

Secondly

Linking Words

and most importantly, the food was cold, when your staff member brought it to our table.

Moreover

Linking Words

, prices were so high that I did not match the quality and quantity of the food. To rectify

this

Linking Words

problem in future, you should take corrective measures

such

Linking Words

as improving quantity and quality so that customers do not feel as disappointed as us.

Also

Linking Words

, quick service should be provided to your customers to maintain your reputation. I would like to receive a refund because we had so high expectations but it was totally

opposite

Correct article usage

the opposite

show examples

. Yours Sincerely, Rajat

sidhukomal096Thu Feb 13 2025

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task response

Consider providing more specific details about the food and service experiences to strengthen your complaint and provide context for your dissatisfaction.

coherence and cohesion

Ensure that there is a clear progression of ideas within your paragraphs to enhance overall coherence.

coherence and cohesion

Rephrase 'I would like to receive a refund because we had so high expectations but it was totally opposite' to something like 'I would appreciate a refund, considering our high expectations that unfortunately were not met.' This maintains a polite tone while clearly expressing your request.

coherence and cohesion

The letter has a clear structure with a greeting and closing, which is good for coherence.

task response

You effectively conveyed your disappointment and the reasons behind it, which is important for task response.

The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

Dear + name
Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

8
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
1
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 8.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 8.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

165 words

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Topic Vocabulary:

complaint
satisfaction
underwhelming
culinary experience
quality of service
underprepared
inattentive staff
dissatisfied
subpar
compensation
address the issue
customer service
hospitality
special occasion
celebratory dinner

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You invited your family to have a special celebrate dinner in a well- known restaurant, but you are unsatisfied with the meal. You are writing to make a complaint. In your letter, you have to say: - What the situation is - What the problem is - What you want them to do.

The Greeting

Organizing large family celebrations, such as a wedding can often create problems. What can be the problems associated with organizing a large family event and what solutions can you suggest?

In the advertising, businesses nowadaways usually emphasise that their products are new in some way. Why is this? Do you thinkn it is a positive or negative development?

In many parts of the world, children's lives were very different from today. What do you think were the advantages and disadvantages of life for children in the past

Some people prefer to spend their lives doing the same thing and avoiding change. Others, however, think that change is always a good thing. Discuss bot these views and give your opinion.